Classification Title:

Associate Director, Administrative Services

Job Description:

The University of Florida College of Medicine is seeking an Associate Director of Distance Education to oversee online graduate programs within the Office of Graduate Education. Reporting to the Director of Graduate Education, this role manages program and course setup, develops and assesses a proactive and holistic advising model to guide online students from orientation to graduation, and establishes policies and procedures for distance education activities. This position requires a resourceful, innovative, and student-centered professional with leadership skills and the ability to work independently in advancing online education.

About This Role

Management of Admission, Registration Team, and Distance Education Operations

Develops, implements, and maintains standardized procedures for admissions, registration, and student support services, ensuring efficiency and high-quality service to students, faculty, and stakeholders. Supervises and manages distance/continuing education employees, including evaluating FTE in relation to program revenue to ensure program sustainability, and oversees the maintenance of course, student, and faculty records. Manages the admissions and registration processes, resolves complex admissions issues, supervises application file maintenance, and coordinates student communication via email, phone, and online platforms, including after-hours coverage as needed. Designs, updates, and implements new student orientation materials in various formats and evaluates and enhances procedures to improve the delivery of support services. Collaborates with the Salesforce team to optimize processes, implements operational efficiencies, updates the OGE website with accurate distance education information, and assists the Director in strategic planning and execution for distance education initiatives.

Management of Current Student Administration and Degree Certification

Manages student administration, including transfer credits, grade processing, and status changes, ensuring compliance with UF regulations. Monitors student progress toward degree completion, providing guidance and communicating with students and program directors. Oversees degree certification for online graduate programs, resolving complex cases and ensuring timely processing.

Fiscal Responsibility 

Oversees budget planning, development, and implementation for the distance education office, ensuring effective financial management and resource allocation. Manages administrative tasks, including processing reimbursements, reconciling transactions, and coordinating invoices for education programs within the College of Medicine. Develops and implements standard financial and registration procedures, audits income and expenditures, and collaborates with UF offices to enhance efficiency and consistency.

Program Administration and Compliance

Collaborates with the Director of the Office of Graduate Education to assess and improve operational efficiency, focusing on streamlining workflows and identifying areas for improvement. Leads initiatives to enhance productivity by eliminating bottlenecks, reducing complexities, and implementing strategic improvements across office processes. Drives innovation and fosters collaboration to implement best practices, contributing to the overall success and effectiveness of the organization.

About COM's Office of Graduate Education

The Office of Graduate Education (OGE) at the UF College of Medicine is dedicated to fostering academic excellence and professional development for graduate students. OGE offers a comprehensive range of programs, including master's, Ph.D., and combined BS/MS degrees across various disciplines. The office supports students through resources like academic advising, career development, and wellness programs, ensuring a well-rounded educational experience. OGE also collaborates with faculty and industry partners to provide research opportunities and enhance student engagement.

For more information about the Office of Graduate Education and its programs, visit OGE at UF College of Medicine.

We Offer Exceptional Benefits

Low-cost State Health Plans: Medical, Dental, and Vision Insurance Life and Disability Insurance Generous retirement options to secure your future Comprehensive Paid Time Off Package (including 11 paid holidays, as well as paid family, sick, and vacation leave) Exceptional Personal and Professional Development Opportunities (UF Training & Organization Development including leadership development, LinkedIn Learning, amongst other opportunities) Tuition Assistance (UF Employee Education Program) Public Service Loan Forgiveness (PSLF) Eligible Employer

About the City of Gainesville

Discover Gainesville, Florida, home to the University of Florida College of Medicine, where modern attractions and natural beauty harmonize to create an exceptional living environment. Enjoy a low cost of living, no state income tax, outstanding public and private schools, and pleasant winters in a community that passionately supports Division I NCAA sports (Go Gators!). Explore scenic bike trails, lively farmer's markets, and a thriving local brewery scene. Immerse yourself in over 30 miles of biking and hiking trails, encounter diverse wildlife in Florida State Parks, and experience thrilling adventures in freshwater springs. Gainesville's central location offers easy access to both the Gulf of Mexico and the Atlantic Ocean, providing stunning beaches, nature preserves, and world-renowned theme parks within a day's drive. Become part of our vibrant community, where the perfect blend of opportunities awaits. Learn more about what Gainesville has to offer at Visit Gainesville.

Expected Salary:

$98,000 - $108,000

Minimum Requirements:

Master’s degree in appropriate area of specialization and four years of appropriate experience or a bachelor’s degree in appropriate areas of specialization and six years of experience.

Preferred Qualifications:

The ideal candidate will possess:

Minimum of two years UF experience processing large scale admissions application, registrations, and degree certification.  Minimum of two years of experience working with prospective students, applicants and current students. Experience with Salesforce and Slate.  Knowledge of UF admissions, graduate school, and self-funded program policies and procedures. Supervisory experience, including managing, delegating, and resolving employee issues. Strong written and verbal communication skills. Ability to problem-solve and make decisions with minimal supervision. Experience working under deadlines and managing multiple tasks. Skilled at building positive relationships with students, faculty, staff, and other stakeholders. Ability to maintain confidentiality and comply with FERPA and university regulations. Special Instructions to Applicants:

To be considered, please upload the following documents with your application:

Cover letter Resume Contact information for three professional references 

If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD).

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No.