About the Role

Boston University Student Financial Services seeks an Associate Director of Outreach. This position works with the Associate Director of Operations and the Director of Student Financial Services in administering a holistic financial aid program, which supports the recruitment and retention efforts of the Medical Campus and insures Boston University's compliance with federal and state regulations as well as institutional policies and procedures. This position requires the knowledge of financial aid programs and the ability to exercise independent judgment in interpreting federal and state regulations and the use of professional judgment. The Associate Director is responsible to manage staff, financial literacy, and customer service, along with determining student eligibility, awarding and sending award notifications to students. This a supervisory position, managing a team of two assistant directors and a financial aid advisor. The Associate Director works closely with faculty and staff from all four Boston University Medical Campus (BUMC) schools. They also work closely with colleagues in BU Financial Aid to ensure federal and state compliance.

 

The Associate Director of Outreach primary duties include: 

Administering institutional, federal and private student financial aid. Staying up-to-date with federal, institutional and private lender policies, participating in policy implementations and maintenance;  Managing the award notification process for all schools; Monitoring, managing, and training a team of two assistant directors and one financial aid advisor; Promoting and maintaining exemplary customer service by organizing and maintaining the primary schedule and coverage, as well as producing and revising financial aid publications; Coordination of the Financial Literacy program and debt management counseling; Oversight of all aspects of Housing Resources;  Managing SFS staff presence during interviews, orientations, and open houses; Helping to create and maintain presentation content and ensuring presentation coverage for internal and external meetings/events, and;  Oversight of office student employees; helping the Assistant Director manage their schedules and workflow.

 

About the Organization

Boston University Student Financial Services is part of the Enrollment & Student Administration unit (ENSA). BU Student Financial Services plays a critical role in ENSAs mission by providing important services through timely and accurate review of BUMC financial aid applications, awarding of financial aid funds, processing of loans, and by providing counseling to students and parents on the financial aid process, programs and related issues. Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit https://www.bu.edu/diversity/about/diversity-statement/