Job Title

Associate Director, Multifamily, Client Services

Job Description Summary

Serve as the national point of contact for Multifamily operational content within proposal and presentation materials while working alongside regional operations teams and Client Services on content strategies.

Job Description

ESSENTIAL JOB DUTIES:

· Support Client Services Business Development leads as a liaison blending Operations team findings (SWOTs) with business development strategies to define concise areas of opportunity.

· Write case studies to showcase evidence of success by working with operational leads on KPIs, story telling and results that align with client focus and strategy.

· Through an operational lens, produce tailored client-facing copy to evoke thoughtful and impactful property strategies, working within ABD/Client Services and client timelines.

· Participate in the necessary ABD kickoff, story planning, and prep to deliver operational content for assigned proposals and presentations.

· Propose content for Tier 1 and 2 proposals alongside Business Development leads, with a priority for Tier 1, to ensure accurate question response in addition to Operations components.

· Support Business Development leads on Tier 3 proposals to enhance volume, quality, and speed of proposal response with a goal of 10 proactive tier 3 pursuits per month nationally.

· Work closely with ABD, Client Services, Operations and other support teams (i.e. Marketing, Maintenance, Leadership) to ensure entire platform capabilities are proposed to fit client request

· Participate in select client intake and property review calls alongside Client Services to expand understanding of firm and content creation.

· Participate in client calls, meetings, and presentations as needed.

· Participate in prospecting and target list for new pursuit opportunities, adding in operational strategies and recommendations.

· Foster strong relationships internally and externally

Competencies:

· Strategic Thinking: Ability to blend operational findings with business development strategies to identify opportunities.

· Communication Skills: Proficiency in writing case studies, client-facing copy, and proposal content.

· Analytical Skills: Capability to analyze KPIs and operational data to support business development.

· Collaboration: Experience working with various teams (Client Services, Operations, Marketing, etc.) to ensure cohesive strategies.

· Project Management: Ability to manage timelines and deliverables for proposals and presentations.

· Client Focus: Understanding client needs and tailoring strategies to meet those needs.

· Relationship Building: Strong interpersonal skills to foster relationships internally and externally.

· Adaptability: Flexibility to participate in various tasks, from client calls to proposal writing.

· Attention to Detail: Ensuring accuracy and quality in all written content and proposals.

· Proactive Approach: Initiative to pursue new opportunities and enhance proposal responses.

· Industry Activity: Visible and active in key industry organizations and/or other professional organizations

IMPORTANT EDUCATION

· Bachelor's degree in Business or a related field; MBA or advanced degree preferred.

IMPORTANT EXPERIENCE

· Multifamily Management experience and financial acumen

· Detail oriented

· Exceptional listening skills to pull out important details on pursuit and strategy.

· Excellent interpersonal skills

· Client focused mindset

· Strong presentation skills

· Experience with all asset types and classes (affordable, new development, value add) to be able to write strategy content across pursuits.

WORK ENVIRONMENT 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 60% of the time. Travel may vary in frequency and duration. The employee must be able to demonstrate the ability to exert up to 20 pounds occasionally, and/or up to 20 pounds frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or move objects. 

OTHER DUTIES 

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $127,500.00 - $150,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”