**About Chewy:** Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets. **Role Overview:** As an **Associate Director, UX Research** , you'll own research vision that crafts Chewy's next-generation products and services. You’ll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience. **What You'll Do:** + **Lead Strategic Research:** Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology. + **Drive Innovation:** Influence key product investments and strategies that deliver long-term value for customers. + **Team Leadership:** Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation. + **Standardize Research Practices:** Champion consistency and cohesion in UX research across Chewy’s products and services. + **Build Talent:** Recruit, develop, and retain UX research professionals while maintaining high quality standards. **What You’ll Need:** + **Experience:** 8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments. + **Leadership:** Leading anddeveloping teams across multiple products, with a track record of motivating talent and delivering results. + **Strategic Vision:** Ability to set direction and build repeatable, balanced processes for long-term success. + **Research Expertise:** Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research. + **Cross-Functional Collaboration:** Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals. + **Communication:** Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights. + **Education:** Bachelor’s degree in research, HCI, or a related field (or equivalent experience). + **Travel:** Occasional travel required. **Why Chewy?** Join a forward-thinking team that’s reshaping pet parents and partners everywhere. You’ll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues. **Hub Locations & Work Arrangement:** + **Hub Locations** : Bellevue, WA or Boston, MA + **Hybrid Model:** 2+ days in hub location per week + **Remote:** This role is NOT a remote role. **Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **CAAR@chewy.com** **.** **If you have a question regarding your application, please contact** **HR@chewy.com** **.** **To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .**