Associate Director Social Services Program Administration Manager Recruitment # 250211-2490MP-001 Location Hartford, CT Date Opened 2/11/2025 2:00:00 PM Salary $111,028 - $151,386/year (*New State Employees start at the minimum of the salary range) Job Type Open to the Public Close Date 2/28/2025 11:59:00 PM Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits) + + + + Introduction The State of Connecticut (https://portal.ct.gov/) , Department of Social Services (DSS (https://www.connect.ct.gov/access/jsp/access/Home.jsp) ) is seeking a strategic and results-driven leader to serve as an Associate Director (Social Services Program Administration Manager (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=2490MP&R1=&R3=) ) within the Connecticut Medicaid Enterprise Technology System (CTMETS) division. As an Associate Director, you will: + Lead and manage the operations of the CTMETS division, ensuring flawless execution of program goals and objectives. + Develop and implement strategies to optimize service delivery by bringing to bear innovative technology and data-driven decision-making. + Coordinate the integration of Medicaid technology solutions, ensuring they meet regulatory compliance and improve program efficiency. + Collaborate with collaborators to drive ambitious initiatives and manage high-impact projects successfully. + Monitor and evaluate program performance, finding opportunities for process improvements and efficiency gains. + Ensure the delivery of high-quality services that meet the needs of our diverse population. + Provide leadership and mentorship to a dedicated team, encouraging a collaborative and inclusive work environment. Why Join Us? (https://www.youtube.com/watch?v=y6n9M1Qd5fo) Join the State of Connecticut, DSS team to impact residents positively through leadership and innovation. We prioritize the well-being of our employees and recognize the importance of maintaining a harmonious work-life balance. Alongside competitive compensation, we provide a range of benefits, including medical, dental, and vision insurance, retirement plans, paid time off, and professional development opportunities. + Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page! + Work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 (https://portal.ct.gov/das/press-room/press-releases/2023/forbes-state-of-ct-ranked?language=en\_US) - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule. Selection Plan FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process. BEFORE YOU APPLY: + Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. + Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. + Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. + Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. + Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. + Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. + Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY: + Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). + Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! + Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. + The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. + Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Liz Pinette at elizabeth.pinette@ct.gov. Join the State of Connecticut and take your next career step with confidence! PURPOSE OF JOB CLASS (NATURE OF WORK) In the Departments of Aging and Disability Services, Developmental Services, Mental Health and Addictions Services, Social Services, and the Office of Early Childhood this class is accountable for managing program/policy planning, development, implementation and monitoring for a major agency program area. EXAMPLES OF DUTIES + Manages staff and/or operations of unit/program; + Implements social services programs/policies; + Coordinates, plans and manages unit/program activities; + Formulates program goals and objectives through the review of agency data; + Develops or assists in development of related policy; + Interprets and administers pertinent laws; + Coordinates research, data analysis and program planning efforts; + Monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service; + Identifies and coordinates training needs; + Advises leadership of legislative, legal or other program/policy impacts and recommends an appropriate position; + Monitors all internally and externally initiated program/policy changes; + Researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues; + Evaluates staff; + Prepares or assists in budget preparation; + Maintains contacts with individuals both within and outside of agency who might impact program activities; + Acts as agency contact with state, federal and community agencies on social services to ensure service delivery; + Participates in the recruitment and hiring of staff, including outreach, interview and selection; + Performs related duties as required. KNOWLEDGE, SKILL AND ABILITY + Considerable knowledge of + and ability to apply management principles and practices; + relevant state and federal laws, statutes and regulations; + social services programs, early childhood programs, deaf and hard of hearing programs, programs for older adults and/or programs for individuals with intellectual disability or behavioral health issues; + relevant agency policies and procedures; + Knowledge of community organizations and social services agencies; + Considerable + interpersonal skills; + oral and written communication skills; + Considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Nine (9) years of professional experience in the delivery of social services programs and/or policies. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program. NOTE: For state employees this experience is interpreted at the level of a Program Manager, Operations Manager, Public Assistance Consultant, Planning Specialist and Associate Accountant. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED + College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. + A Master's degree in social work, public administration, accounting, early childhood education or a closely related field may be substituted for one (1) additional year of the General Experience. PREFERRED QUALIFICATIONS + Extensive Experience with Medicaid Systems – Proven expertise in Medicaid program operations, system development, and vendor management. + Strong Policy and Regulatory Knowledge – In-depth understanding of federal and state Medicaid regulations, healthcare policies, and compliance requirements. + Project Management Proficiency – Demonstrated ability to lead cross-functional projects, manage system development lifecycles, and coordinate with stakeholders. + Data Analysis and Decision-Making – Experience conducting research, evaluating policies, and leveraging data analytics for program improvement and cost-effectiveness. + Business Systems Expertise – Familiarity with system design, business process improvement, and translating business needs into technical solutions. + Stakeholder Management – Strong ability to engage with federal and state agencies, healthcare providers, and vendors to ensure successful implementation of Medicaid programs. + Leadership and Communication Skills – Proven ability to supervise teams, facilitate meetings, deliver presentations, and drive strategic initiatives effectively. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online