Requisition: 202500057S Occupational Category (Staff Positions Only): Professional Hiring Salary: Monthly-Staff Department: Student Account Services General Requirements: Bachelor’s degree in Finance, Higher Education, Management or related field. Five years of experience in management, banking, customer service or a related field. Experience in higher education involving oversight of ID card programs and cashiering operations is desirable. Experience with CBORD , SQL , data collection and analysis, project oversight and management is desirable. Experience with the Ellucian Banner system or other Enterprise Resource Planning ( ERP ) is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position/Usual Duties: Assists the Director of Student Account Services ( SAS ) in all phases of departmental operations with emphasis on OneCard operations. Also, performs highly complex managerial tasks providing direction and guidance in daily operations and planning for Student Accounts Services which is composed of Cashiering and Bearkat OneCard Offices. Coordinates processes and business functions with other University divisions and departments. Creates, administers, interprets or applies complex policies, regulations, statutes, or written guidelines relating to cashiering and ID card operations. Primary Responsibilities (Staff Positions Only): Manages technical operations of the OneCard program. Assists with oversight of fiduciary and operational responsibilities of Student Account Services which includes the Cashiers and Bearkat OneCard Office. Makes decisions independently under the authority of the director when the director is absent. Enforces department policies and procedures. Assists in review and oversight of annual budget and five-year budget projections. Provides oversight for the discharge of financial transactions with and among University departments, students, faculty and staff. Responsible for configuration and management of eCommerce software including TouchNet’ s Bill + Payment & Cashiering modules which include payment plans, e-bills, administrative set up of terms and other cashiering services. Oversees project management and provides direction and support for process improvement which may require technical implementation and testing. Oversees marketing strategies for all areas of Student Account Services that are directed to the campus community and incoming students. Assists in development and oversight of short- and long-term departmental goals, objectives, strategies, plans, policies and operating procedures. Monitors and evaluates program and operational effectiveness and ensures reporting and assessment requirements are met by submission deadlines. Coordinates team support of financial or educational outreach. Provides oversight in hiring processes and maintains an organizational structure and staffing to effectively accomplish the department’s goals and objectives. Oversees recruitment, training, supervision, and evaluation of unit staff. Serves as a primary point of contact for departments, governmental agencies and vendors. Serves as a liaison and provides support for vendors. Assists in contract review, pricing, and request for proposals for third party vendors. Handles advanced problems, provides solutions and is a point of escalation for vendor support and general public inquiries/issues. Oversees and provides guidance on all departmental communications to include drop communications, e-bills, and card production. Plans, informs, and develops fee payment schedules, practices, and billing. Coordinates timing of processes with other departments. Effectively manage office activity during peak periods of student registration, payment due dates, and card production. Performs other related duties as assigned.