University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Associate Director of Program Management, Wharton Online - Wharton Executive Education Job Profile Title Associate Director B, Student Services, Executive Education Job Description Summary Founded in 1881 as the world’s first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education’s individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu. The Associate Director for Program Management is the Wharton Executive Education Online team member who manages all aspects, before, during, and after the completion of programs delivered by Wharton Online. Reporting to the Director for Program Design and Delivery Operations, the Associate Director for Program Management will work day-to-day with the Wharton Online Program Directors running their assigned Wharton Online programs. The Associate Director for Program Management will report directly to the Program Director and work with other program directors, IT, faculty, instructional design and content strategy and management teams as well as others to ensure Wharton Online programs are delivered with high-quality service levels ensuring an engaging and effective learner experience. This position represents the frontline interaction with learners, faculty and client contacts during content design process, prior to the start of the program; during program execution and will support ongoing learner engagement, learner testing and activities throughout the program as well as post-program interactions to ensure the best possible learning experience and outcomes. The position will manage faculty and client relationships in collaboration with Program Directors during the design, and ongoing management of all phases of program design and delivery. The Associate Director (AD) for Program Management is also responsible to partner with program directors on the planning and management of the needs assessments (both client need and market need) and will analyze data and compile reports to monitor program outcomes effectiveness and propose program design adjustments. The AD for Program Management will take the lead in the management of all follow-up activities based on faculty, client and director direction. The Associate Director for Program Management will also take the lead to assure appropriate classroom support for face-to-face sessions in the WAVE room and align all resources in Zoom or other live online learning platforms and will be present onsite for all face-to-face sessions. The AD for Program Management will monitor and track program delivery financial details, working with all stakeholders to ensure expenses are accounted for accurately. The position partners with the technology team to co-lead the adoption and integration of new, innovative online learning tools for both asynchronous and live online formats, ensuring they enhance the participants’ experience. The AD Program Management will be knowledgeable about a variety of technology platforms and will be aware of industry trends and competitor practices in digital platforms and learner experiences. This position is hybrid-eligible; however, on-site presence will be required during program live-running periods based on program location and at the discretion of the director. Job Description Job Responsibilities + Collaborate with Program Directors to ensure that all program content, surveys, polls, evaluations, student assessments, simulations and other learner tools and platforms are prepared for faculty and learner’s engagement. Work collaboratively with the Technology, Instructional Design and Content Strategy, Project and Content Management teams to ensure that all faculty, learners and client needs are met to deliver a seamless, high-quality program that exceeds expectations. + Manage the faculty scheduling process and communications for assigned portfolio of programs. Manage program timelines and ongoing support throughout the program duration, identify potential conflicts well in advance and ensure appropriate resolution to protect the learner experience. Support all follow up efforts with faculty, learners and other stakeholders based on program design and learning outcome objectives. + Manage and curate content in online communities and discussion forums across all program phases (pre-program, during the program, and post-program) to provide a seamless learning experience. Support the design, creation and curation of asynchronous content to further enrich program delivery. Create or update the program site and follow up the related quality assurance steps. Partner with the technology team to adopt and integrate new, innovative tools for online learning in both asynchronous and live formats, ensuring they align with program goals and enhance the participant experience. + Monitor and report on program measurements of quality for all facets of the delivery process for programs (such as learner program evaluations, faculty support and feedback, learners’ engagement, attendance, and program completion). Monitor all live sessions to ensure that the learners, program director and faculty are well supported. Monitor, review and address all content and service requests made by faculty, learners, clients director, and learning partners. + Responsible for the implementation and ongoing management of needs assessment process, market need analysis, learning outcomes, and follow-up for all programs in portfolio. + Budget and monitor program finances related to program delivery. Organize and compile all financial and budgetary information for review and approval by Program director. + Work closely with the Program Directors to improve program reruns and new program development. Regularly update the Standard Operating Procedures in collaboration with the Director of Project and Content Management and related stakeholders. + Perform additional projects to support new initiatives and new program development as assigned. Train and support new team members. Qualifications Bachelor’s degree required; minimum of 2-3 years relevant work experience. 3-5 years’ experience in synchronous and asynchronous program management + Ability to work autonomously, in a team-based environment, across teams and with external stakeholders. + Expertise in digital tools is crucial. Must be comfortable working with Learning Management Systems (LMS), virtual classroom software (e.g., Zoom, MS Teams), content management systems, and data analytics tools. + Demonstrates creativity, collaboration, and a solution-oriented mindset, with a strong focus on understanding and addressing the needs of learners and customers. + Must have strong written and oral communication skills and mature judgment. + Ability to build and maintain strong working relationships. + Ability to plan, organize & monitor multiple projects and delivery timelines simultaneously. + Proven ability to integrate ideas and concepts. + Highly developed organizational skills, strict attention to details. + Friendly, flexible, service-oriented manner. + Proven ability to respond positively to extreme pressures of time and workload. + Proven ability in public speaking. + Budget management skills. + Familiarity with instructional design principles + Ability and willingness to work early mornings, late evenings, and weekends as needed; and serve as essential staff in emergencies, onsite presence will be required based on program design. + Ability and openness to adopt new tools and learn new skills. + Employment contingent upon background check. + Computer skills & systems knowledge required. Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $43,919.00 - $70,000.00 Annual Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and the pay range assigned to the job profile. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law . Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits + Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. + Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. + Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. + Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be. + Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. + Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. + Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. + University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free. + Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks. + Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. + Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements. + Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household. ​ To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay The University of Pennsylvania’s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.