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Associate Director Patient Support
The Associate Director, Patient Support is responsible for providing comprehensive operational support to the Specialty and Retail Strategy Directors and the Director of the Bayer US Patient Assistance Foundation (PAP). This role focuses on ensuring efficient program execution, monitoring vendor performance, managing invoicing and submissions, and facilitating learning and development initiatives across the patient support portfolio.
YOUR TASKS AND RESPONSIBILITIES
The primary responsibilities of this role, Associate Director, Patient Support, are to:
Vendor Management:
Monitor call performance and service delivery across vendors to ensure compliance with service level agreements (SLAs) and quality standards.Conduct regular audits and assessments of vendor interactions, providing feedback and recommendations for improvement.Ally with Patient Support management and various functional leaders to interpret compliance requirements and assure program compliance. Consult with Bayer Corporate teams to change, modify or discontinue CAPA programs, SOWs, and data reportingConduct monthly. quarterly and annual review and assessment of essential program services and continuously evaluate opportunities to change, modify add or discontinue programs in accordance with compliance and oversight requirements.
Financial Management:
Manage invoicing processes related to patient support programs, ensuring timely and accurate submission of invoices to finance.Oversee the submission of Promotional Review Team (PRT) requests, ensuring compliance with internal and external guidelines.Program Coordination:
Support the execution of patient support programs by coordinating logistics, documentation, and communication among various teams and vendors.Assist in the collection and analysis of data related to program performance, providing insights to support decision-making.Learning and Development:
Liaise with training and development initiatives for internal teams, ensuring that field teams are knowledgeable about patient support programs, processes, and tools.Cross-Functional Collaboration:
Collaborate with internal stakeholders, including marketing, compliance, and legal teams, to ensure alignment on patient support initiatives.Act as a liaison between the Patient Support team and other departments to foster effective communication and collaboration.Engage with Data Management team to ensure data is received as contracted and incorporated into Bayer’s data aggregator and various systems for retention and record.Consult with Bayer Corporate teams to change, modify or discontinue CAPA programs, SOWs, and data reporting.Meeting Support and Coverage:
Provide meeting support by preparing agendas, taking minutes, and following up on action items to ensure accountability and progress.Manage vacation coverage for the Patient Support team, ensuring continuity of operations and support during absences.Administrative Support:
Provide high-level administrative support to the Specialty and Retail Strategy Directors and the Director of PAP, including scheduling meetings, preparing materials, and managing communications.Assist in the preparation and coordination of presentations, reports, and documentation for internal and external stakeholders.Support the scheduling and documentation of Quarterly Business Reviews (QBRs), ensuring all necessary materials are prepared and distributed for audits.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
Required Qualifications:
Bachelor’s degree;Experience in patient support services, healthcare administration, or a related field.Familiarity with specialty and retail pharmaceutical environments is preferred and highly advantageous.Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with data management tools.Strong analytical skills with the ability to interpret data and generate actionable insights.Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders.Strong interpersonal skills to foster collaboration and build relationships across teams.Exceptional organizational and time management skills, with the ability to manage multiple priorities and deadlines.
Preferred Experience:
Bachelor’s degree in healthcare administration, business, or a related field.Three to five years of experience in patient support services, healthcare administration,Experience with vendor management and performance monitoring.Knowledge of reimbursement processes and patient assistance programs.Familiarity with compliance regulations governing patient support services.
Employees can expect to be paid a salary of between $139,000-$200,000 Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 2/28/2025
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YOUR APPLICATIONBayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.