We are seeking a talented individual to join our Continuous Improvement team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.  

Associate Director – Process Efficiencies (Grade F)

The ideal candidate will possess a strong executive presence, exceptional communication skills, and a proven track record in Lean Six Sigma methodologies. This role requires a strategic thinker who can facilitate discussions, challenge the status quo, and inspire stakeholders to envision future possibilities.

We will count on you to:

Facilitate Transformation Event workouts: Lead workouts and meetings with senior stakeholders to identify opportunities for process improvement and drive organizational change.Stakeholder Management: Build and maintain strong relationships with senior stakeholders, understanding their needs and aligning improvement initiatives with business objectives.Process Improvement: Utilize Value Stream Mapping (VSM) and Lean tools to analyze current processes, identify inefficiencies, and develop actionable improvement plans.Challenge the Status Quo: Encourage innovative thinking and foster a culture of continuous improvement by challenging existing processes and practices.Strategic Visioning: Enable stakeholders to see future possibilities by articulating a clear vision for transformation and guiding them through the change process.Lean Six Sigma Expertise: Apply Lean Six Sigma principles to drive operational excellence, ensuring projects are executed effectively and deliver measurable results.Coaching and Mentoring: Provide guidance and support to team members and stakeholders on Lean Six Sigma methodologies, fostering a culture of learning and development.Data Analysis: Collect and analyze data to assess process performance, identify trends, and inform decision-making.Presentation Skills: Present findings and recommendations to senior leadership in a clear and compelling manner, highlighting the impact and benefits of proposed changes.

What you need to have:     

Bachelor’s degree in business, Engineering, or a related field; Master’s degree preferred.Experience: Minimum of 10 years of experience in Continuous Improvement, Transformation, or a related field, with a strong focus on Lean Six Sigma methodologies.Certifications: Six Sigma certification (Green Belt, Black Belt, or Master Black Belt) is highly desirable.Technical Skills: Proficiency in Lean tools, Value Stream Mapping, and data analysis software (e.g., Minitab, Excel).Communication Skills: Exceptional verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.Executive Presence: Strong presence and confidence in presenting to senior leadership and facilitating discussions.Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.Change Management: Experience in leading change initiatives and managing resistance to change

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What makes you stand out:

Knowledge of advanced analytics tools (e.g., R, Python) and their application in process improvement.Familiarity with business process management (BPM) tools and software.Experience in coaching and developing teams in Lean Six Sigma practices.A proactive mindset with a passion for driving continuous improvement and operational excellence.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.