Monitors the Advice and Counsel (ACC) mailbox, EthicsPoint and phone line for Employee Relation requests for assistance. Utilizing the ACC tracking system, evaluates all requests, determines level of severity and logs and triages all requests to the appropriate Employee Relations staff member. Responds promptly and directly to Tier 1 level requests.
  Job Responsibility: Monitors the Advice and Counsel Center mailbox, EthicsPoint site and phone line in support of Employee Relations.  Logs and triages all requests ensuring appropriate assignment to an ACC Employee Relations Advisor. Evaluates and assigns Tier level to all requests ensuring appropriate processing and attention based upon severity of the issue.  Follows up with managers and Site HR for pending and/or needed information and documentation. Closes out all cases in appropriate tracking systems.  Job Qualification: Associated Degree in a related field, required. Bachelor’s Degree in Human Resources or a related field, preferred.  Minimum of 3 to 5 years HR experience, required. Employee relations experience, preferred.  Excellent verbal, written and presentation skills, required. Proficiency in Microsoft Office Suite; PeopleSoft experience preferred.
  *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).