Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

 

The Associate Engineer will be trained in a rotational program to deal with complex issues, to serve as an escalation point, providing in-depth support, collaborating with the Development, Testing, Product and Project Management Teams.

 

Reviewing candidates located in or near Alpharetta, GA,

 

OBJECTIVE:

Learn to support the Service Desk and NOC in driving resolutions of technical issues, providing documentation and train to become a Product Specialist.  This team's mission is to help utilities manage their load on the energy grid, reduce the need to build additional Power Plants, and help to improve the environment.

 

 

Daily Responsibilities:

Responding to alerts from email audits and monitoring systems as well as supporting escalations from the Service Desk and NOC Investigation of customer issues, problem replication, providing workarounds, and working with the development team to ensure complete solutions and product improvements Support customer upgrades and integrations 

 

Skills and Qualifications:

Solid Linux skills Familiar with SQL  Linux Shell Scripting

 

Preferred Qualifications: 

High degree of analytical skills Self-motivated with the ability to work unsupervised Plan and maintain schedules   Multitask prioritize, and work under pressure Excellent written and oral communication skills Work well between teams and internal customers Complete root cause analysis with attention to detail Experience with wireless technologies is a plus Background in software quality testing is a plus

 

Primary Responsibilities: 

Ensure customer issues are fully documented and resolved, or escalated to appropriate teams within SLA guidelines Work with Lab equipment to re-create customer issues and test for resolution Provide relevant use-case scenarios and appropriate solutions to support improvements to customer-facing test suite Create customer facing documentation on issues with resolution steps Participate in Change Control Board to ensure resolutions are Customer focused Develop into a Subject Matter Expert in more than one technical domain: Landis+Gyr Gridstream technology, from head-end software to the field endpoints Advance Load Management Power Center and associated functionalities Support software installation activities for new releases and provide post-implementation support Validate and support beta versions of software and identify gaps in technical documentation such as release notes, wiki articles, and Knowledge Based articles Participate in response teams for root cause analysis of system problems identified during deployment    Act as the liaison to other business units as needed to resolve and follow through on issues or defects

 

 

Education and Experience: 

Bachelor of Science degree in Engineering or Computer Science  Customer Service, Retail, or Hospitality expereince a plus Linux - SQL - Linux Shell Scripting

 

 

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

 

Pay is in the range of $57,100 - $78,550 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

We stand for a workplace that nurtures growth, fosters connection, and embraces authenticity. We believe that fostering a community that values diversity isn't just a goal; it's a way of life. The real magic? That happens when a group of unique minds comes together – bring yours and #EnergizeYourCareer!