Key Responsibilities:

· User Access Provisioning & Deprovisioning: Process job orders to grant or revoke access in the IDM tool as per company policies.

· Role Assignment: Assign appropriate roles based on the user’s subprocess and department to ensure correct system access.

· Access Management & Follow-Ups: Oversee the entire lifecycle of user access, including administrative functions, provisioning, and necessary follow-ups for access creation.

· Deactivation Requests: Ensure all user deactivation requests are processed within 24 hours to maintain security compliance.

· ServiceNow Ticket Handling: Manage access-related ServiceNow tickets, including requests for creation, modification, extension, and deactivation of user accounts.

· Email Support: Provide email-based assistance for access modifications, including handling requests for NPI/Tax ID additions.

· Multi-Factor Authentication (MFA) Assistance: Support users in setting up and troubleshooting MFA for portals such as Availity and SSI.

Required Skills & Qualifications:

· Experience with IDM tools and user access management.

· Familiarity with ServiceNow or other ITSM ticketing systems.

· Strong understanding of access control principles and best practices.

· Ability to handle multiple requests with attention to detail and within set SLAs.

· Excellent communication skills for user support via email and troubleshooting.

· Experience working with MFA solutions and assisting users with authentication setups.

Preferred Qualifications:

· Prior experience in Identity & Access Management (IAM) roles.

· Knowledge of IT security policies related to access management

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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