Overview Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to: + Tuition Reimbursement + Pet Insurance + Adoption Reimbursement Benefits + Variety of Associate Discounts This is an incentive based position, which may include bonuses, incentive or commission plans. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. Responsibilities Responsible for the day-to-day operational execution in support of an Executive Director within a larger community. Manages occupancy and monthly financial performance for the property. Maintains positive working relationships with all residents, resident family members, employees, and the business community. + Under direct supervision of an Executive Director, responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. + Supervises, directs, and motivates staff. Maintains superior training and morale. Ensures training programs are effectively executed. + Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey. + Executes renewal program with existing residents through a proactive program ensuring the highest renewal rate possible. + In conjunction with the Executive Director, develops annual operating and capital budgets. Maintains budget accountability to the Executive Director, aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction. + Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates with attention paid to consistency in the selection and retention of quality personnel. + Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence. + Maintains current departmental policies, procedures, and licenses in accordance with all requirements. + Fosters creativity among staff to deliver the highest quality and optimum services. Responsible for creating and maintaining an atmosphere of stability. Acts as a member of Resident Counsel. + Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups. + Conducts department head meetings on a weekly basis. Conducts quarterly associate meetings to review safety on all aging issues and building issues. Conducts quarterly residential meetings. + Keeps current on competitive projects and programs in the market place. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. #ZR-CT Qualifications Education and ExperienceBachelor's Degree in Gerontology, Business or other related field is required. Minimum two to four years proven management experience in retirement housing, hospitality or health care is required; or equivalent combination of education and experience. Certifications, Licenses, and Other Special RequirementsState license as a nursing home administrator and/or Assisted Living License. Management/Decision MakingUses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues. Solves diverse problems using solid analytical skills where limited precedents/ guidelines exist. Knowledge and SkillsHas an advanced knowledge of the organization, industry, and a functional discipline. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Has working knowledge of the organization. Understanding of legal requirements impacting skilled nursing and assisted living facilities. Understanding of sound business practices and approaches for analyzing general and specific operational issues. Understanding of appropriate methods for hiring, training, evaluating, motivating and disciplining personnel. High degree of accuracy in all assignments; ability to multi task and work with numerous interruptions; high degree of initiative; good judgment; employs professional ethics; high degree of customer service orientation;excellent written and verbal communication skills; ability to motivate others. Ability to work in a stressful environment. Physical Demands and Working Conditions + Standing + Walking + Sitting + Use hands and fingers to handle or feel + Reach with hands and arms + Climb or balance + Stoop, kneel, crouch crawl + Talk or hear + Ability to lift: up to 50 pounds + Vision + Requires interaction with co-workers, residents or vendors + Occasional weekend, evening or night work if needed to ensure shift coverage + Possible exposure to communicable diseases and infections + Exposure to latex + Possible exposure to blood-borne pathogens + Possible exposure to various drugs, chemical, infectious, or biological hazards + Requires Travel: Occasionally Brookdale is an equal opportunity employer and a drug-free workplace. Salary Range Information $69,880.00 - $89,020.00 / year Job LocationsUS-CT-West Hartford CategoryCommunity Operations Sub-CategoryOperations Mgmt/Leadership Position Type (Portal Searching)Regular Full-Time Shift1st Shift ID2024-267973 Location : NameBrookdale Chatfield Location : AddressOne Chatfield Drive Location : LocationUS-CT-West Hartford Job Code102720 Work LocationOn-Site Hiring Range$69,880.00 - $89,020.00 / year