Apply Description

Job title: Associate Field Consultant  

FLSA status: Exempt

Department: Operations    

Reports to: Field Consultant 

Position summary: The Associate Field Consultant is a developmental position to prepare for a potential Field Consultant role. The Associate Field Consultant is responsible for an assigned store to manage and oversee the overall operations of the location assigned. The Associate Field Consultant will work closely with the Field Consultant in that territory to train and develop and training under the assigned Field Consultant. Must demonstrate a commitment to personal development and to individual store and overall company success. Given the Associate Field Consultant remains responsible for managing a store, all Associate Field Consultant is responsible for all items and actions included in the Store Manager job description (attached).

 

General Purpose: The Associate Field Consultant is responsible for the daily operation and execution of company strategy in the assigned in the assigned territory. To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications:

Desire to become a Field ConsultantMust be able to be on call 24 hours per day, 7 days per weekMust have a valid driver’s licenseMust be at least 21 years of ageMust have at least a High School diploma or equivalentReliable transportationMust be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.Ability to obtain and maintain and Indiana alcohol manager designationCompletion of training requirements (ie. ServSafe, Cravin’s To Order, etc)

Position Responsibilities:

Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectationsAdheres to company approved accounting proceduresEffectively operates and maintains all approved store equipmentEnsures minimum image standards are met at all timesAssists store managers in assigned area with recruiting and interviewing qualified applicants in the assigned areaLeads, motivates, inspires, trains, and coaches all employeesEnsures store security and safety for all customers and employees. Promptly reports any incidentMaximizes sales and gross profit dollarsResponsible for profitable marketing of merchandise and proper product availability and display Completes all scheduled performance reviewsReact quickly and effectively to crisis situations at any storeCompliance with and enforcement of all corporate policies and corporate missionFollow up with financial/reporting issues at stores in a timely mannerMake regular, frequent inspections of all stores including competitors at various timesReview daily accounting paperwork for accuracy and completeness during store visits.  Review Store Security systems as required and necessary Apply, enforce, and oversee the consistent use of early engagement, counseling, and disciplinary actions for all store associates according to Company policy and procedureCover Field Consultant vacation as assignedAttend weekly Operations Meeting with the Field Consultant groupAttend and complete all Living Brand University coursesAttend Associate Manager development meetings once a monthMaintain active Cravin’s To Order training and ServSafe certifications Other duties as assigned Requirements

Essential Skills and Experience:

Situational AwarenessStrong customer orientationTime management, including multitasking, productivity, and a sense of urgencyExcellent interpersonal and highly effective communication skillsHigh performance team building and strong team player; Teamwork and the ability to enhance team members’ performance.Commitment to company mission and valuesBasic mathematical & computer proficiencyConstructively deals with conflictAdaptability, flexibility, and receptive to changeProblem analysis & problem resolution at both strategic & functional levelEffective decision making based on sound judgment and reasoningAbility to read, write and understand English

Nonessential Skills and Experience:

2-4 year college degreePrevious retail experienceStore Manager experience – 90 days a plusMicrosoft Office experience

Reporting To This Position: Store Associates at assigned store

Physical demands and work environment:

Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods longer than eight (8) ten to (10) hour shifts, fifty (50) hours per week, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.