Position Summary • Possess good understanding of Operational metrics and their impact in an IT organization • Understanding of PMO activities • Governance around managing projects, customers etc. in the ERP system • Good written oral communication and Interpersonal Skills • High motivational levels and need to be a self-starter • A collaborative work style to engage peers and colleagues • Strong knowledge of the MS Office Applications (Excel and PowerPoint in particular) Job Responsibilities • Understand, calculate and publish Operational metrics like Utilization, Attrition, headcount as per the defined processes • Track projects against schedules and budget, and report status to internal team on regular basis and leadership on need basis • Work with the team on preparing periodic business reviews, management reports and presentations for diverse audience • Guide business teams around operational activities, and help them with their queries, provide best practice guidance as and when needed • Provide governance around the process of creating new customers, projects and employees in the system • Understand the company business processes and ensure that the ERP system is in sync with it, this also involves some ERP system administration tasks • Manage information from diverse systems to produce MIS reports, perform regular as well as AdHoc analyses for business and leadership • Understand and participate in process of weekly revenue forecasting / MLE update which is sent to the leadership • Prepare and analyze trends on operational as well as financial metrics as compared to the previous years • Maintain a strategic focus with frequent interaction with the business and support functions to maintain a balance between immediate needs long business goals Education Bachelor of Business AdministrationCA FinalWork Experience 5-8 years of relevant experience in a large/midsize IT services/Consulting/Analytics Company7-9 years of relevant experience in a large/midsize IT services/Consulting/Analytics CompanyBehavioural Competencies Customer focusProblem solvingLearning on the flyDrive for resultTechnical Competencies AccountingTaxationReporting