Title: Associate II, Marketing Operations
Location: Hybrid | Treehouse (30 W. Monroe, Chicago, IL)
The Associate II, Marketing Operations reports to the Manager, Marketing Operations and is responsible for the program and tools that enable field growth initiatives for CVS Healthspire. The ideal candidate is a self-starter and a strong project manager who enjoys solving problems, uses data to drive insights, and excels in a fast-paced environment. This role will require significant partnership with agency vendors, cross-team collaboration within the Growth and Marketing teams and other corporate and clinical teams (e.g., Hard-to-Reach, At-Home clinical programs), partnership with operational field leaders, and regular communication with leadership.
Role Description & Responsibilities
The Associate II, Marketing Operations will report to the Companyâs Manager, Marketing Operations. This individual will lead and coordinate an online field resource center, work closely with our web store vendor and production management team on field-based design projects, inventory management, reporting, and support hyper-local campaign needs.
Specific duties include:
Manages the relationship between VBCS team and brand & collateral web store vendor as the lead liaison for pricing, product selection, and ongoing product updates
Owns product inventory and burn rates to maintain strong inventory levels and product selection at all times and identify cost-saving opportunities
Monitors program spend by VBCS team members and coordinates with VBCS leadership to ensure adequate budget and spend visibility is available for key program stakeholders.
Ensure key materials are updated with relevant content, keeping the collateral fresh and readily available for our teams
Project management and maintenance of records related to all products published on the store platform. Includes creation of SKU, Product Title, Description, file management hierarchy, and relevant product categorization and subject matter labels and identifiers
Works with key translation vendor to ensure print materials are translated into different languages based on program needs
Responds to employee support requests and provides guidance on best practices and appropriate use of each product
Coordinates with Manager, Marketing Operations and the IT, Data, and HRIS teams to troubleshoot and correct issues related to technology integrations
Other duties as assigned
What we are looking for:
This role requires strong leadership skills, creativity, and innovative thinking. We are looking for people that have:
2+ years of project management and/or graphic design experience
Experience using Adobe Creative Cloud applications (e.g. InDesign, Illustrator, Photoshop, etc) is required
Agency management experience and/or web store management experience a plus
Project-minded and knows the ins-and-outs of keeping teams informed of progress
Process-driven
Data-driven - analyst experience a plus; proficiency in Microsoft Excel required
Experience in using project management tools (e.g. Asana, Basecamp, Workfront, etc.) is preferred but not required
Ability to plan and manage in a fast-paced, often ambiguous environment while maintaining an adaptable approach as the organization continues to scale
Excellent interpersonal skills, ability to work across the organization
Ability to manage multiple priorities while maintaining a positive attitude and sense of humor
Unimpeachable integrity and maturity
US work authorization
Someone who embodies being Oaky
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health