Are you a fast learner who is fascinated by people and technology?

Would you like the opportunity to drive change and solve challenging problems?

Join our IT Service Delivery team

Our IT Service Delivery team is responsible for defining, building, and rolling out innovative technology. Included are business processes that increase efficiency, improve customer (end-user) happiness, and drive cost savings.

Partner with the best

As an IT Service Delivery Associate, you will be responsible for delivering new IT services to the Akamai community. This is through process, procedure, documentation, and service delivery planning. Every project starts somewhere, and you'll be right on the front lines of emerging IT strategy. You will be responsible for executing essential IT planning, documentation, training, and overall service strategy.

As an IT Service Delivery Associate, you will be responsible for:

Working closely and collaboratively with members of many different teams across Akamai.Ensuring that everything is in place to launch new products and services.revamping and relaunching existing processes and servicesBringing your creativity and technical expertise to solve problems on the fly.Creating, revising, and delivering documentation, training, and related materials connected to IT services and programs

Do what you love

To be successful in this role you will:

Have a Bachelor's Degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalentHave the ability to communicate clearly, concisely, and diplomatically in oral and written forms.Be able to plan, develop, prioritize, write, and edit operational and technical proceduresDemonstrate knowledge with HTML, Adobe Creative Cloud, CSS, Microsoft 365, and ServiceNow.Have previous or current customer-facing IT support experience

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your healthYour financesYour familyYour time at workYour time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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