Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
We are hiring an Associate IT Support Specialist to act as the first point of contact for all IT helpdesk needs within the Santa Barbara office. The Associate IT Specialist will ensure a seamless technology experience for AppFolio employees, providing the technology tools and services necessary to accomplish their daily work. This is an ideal opportunity for someone who is a fast learner with excellent customer service skills.
This in-person position will require being in the Santa Barbara office daily.
Your impact Address tickets in queues quickly and efficientlySuggest improvements to processes, individual productivity, and costs.Maintain inventory of company assets and equipmentSet up new employees and coordinate employee moves onto existing and expanding networksPerform hands-on equipment configuration (Mac, PC, Monitors, Phones, Audiovisual)Troubleshoot and maintain all hardware associated with end-user computing, including printers, workstations, and phonesCreate and maintain internal and external technical documentationInspect and maintain conference rooms
Must have Experience troubleshooting basic computer issuesExcellent verbal and written communication skills with a customer-focused attitudeExcellent and creative problem-solving skills. You don’t need to know everything, but you need to know how to find the solution.Self-motivated, organized, and able to work independently in a fast-paced environmentCollaborative and willing to teach, learn, and be a generalistAbility to travel to other AppFolio hub locations as needed, lift 25 lbs, and work in person 5 days a week
Nice to have1 - 2 years of background in technical documentation and ticketing systemsExperience working with audio-visual equipment.
Compensation & BenefitsThe hourly wage that we reasonably expect to pay for this role is: $22.00-$28.00The actual hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc. Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
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Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.