**Primary City/State:** Mesa, Arizona **Department Name:** Banner Air Dispatch-Emg Trns **Work Shift:** Varied **Job Category:** Clinical Support Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you. Take flight in your career with Banner Health by applying for this innovative leadership position where you will be overseeing operations and relationships for our Dispatch Team located in Mesa, Arizona. You will manage a team of Communication Specialists who will be partnering with our team of Flight RNs & Flight Paramedics to dispatch both Interfacility Transporters (IFTS) and scene calls for our bases located in Payson, Sun City West, Queen Creek and Casa Grande. **This is a Monday - Friday full-time opportunity.** **Experience within Air Medical dispatching is highly preferred.** POSITION SUMMARY This position will be responsible for all dispatching and coordination of aeromedical transports for the facility and provides support to the communications / transfer center. Demonstrates job expertise in the assigned area. Provides leadership in clinical, financial, and personnel management within the department. CORE FUNCTIONS 1. Assists with oversight of the operations of the unit to ensure smooth and efficient patient transfer management. 2. Assists in management of the unit to ensure patient and employee satisfaction while promoting safety and retention. Serves as a real-time resource and assists with job expertise for unit staff and physicians for problem-solving on patients, processes, and family issues. 3. Participates in coordination of quality initiatives and process improvements. Aligns and manages to metrics. 4. Develops leadership skills among staff including communication, decision-making problem-solving/critical thinking and employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development. 5. Facilitates unit meetings and shared governance / leadership efforts. 6. Responsible for selection, orientation, on-boarding, and retention. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning. 7. Assists in the development of the operational and capital budget, provides daily operational resource management including staff, supplies, and equipment, and ensures optimal productivity for the department. 8. Supervises Transfer Center unit staff to ensure excellent patient care. Participates in activities that foster management skills while enabling staff to care for patients, determine schedules, edit time cards, may research budget issues and order supplies. Internal customers include patients, staff, and physicians. External customers include patient family. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. EMT or equivalent training, three years – five years experience in an EMS dispatching center. Must possess a strong knowledge and understanding of dispatching, EMS, nursing and healthcare as normally obtained through related work experience. Supervisory experience required Demonstrates knowledge and skills of specialty area. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Requires the ability to balance clinical skills with supervisory authority. Must have the ability to consider the ultimate impact of decisions on the unit. Must have the ability to practice skills according to department and professional standards and quality requirements. Requires New Leader Experience certification within one year. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. DATE APPROVED 03/25/2014 **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability