Company :Highmark HealthJob Description : 

JOB SUMMARY

This job oversees the timely development, management and optimization of customer communication materials ensuring compliance and data accuracy, achieving service excellence, and supporting growth initiatives. Collaborate with CRM team to facilitate and support these initiatives.

ESSENTIAL RESPONSIBILITIES

Represent the team/department in cross-functional meetings.Organize and lead all meetings surrounding a given campaign (i.e. Kickoff, Post Mortem, etc.)Serve as a member subject matter expert to partner and consult with stakeholders to strategize and plan the development of materials.Provide materials development status reporting to management and stakeholders on a routine and ad-hoc basis.Collaborate in the production of member materials including creating and maintaining project plans, versioning, vendor data testing, and proofing.Work with stakeholders to ensure materials are compliant and accurate according to government contracts and marketing guidelines.Analyze government contracts and marketing guidelines for information to develop campaign materials.Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree in Business Administration, Business Management, Communications, English, Health Policy or Marketing

Substitutions

6 years experience in communications development, implementation and oversight in lieu of a Bachelor's degree

Preferred

None

EXPERIENCE

Required

0 years in communications development, implementation and oversight.

Preferred

None

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Verbal CommunicationsWritten CommunicationsStakeholder ManagementProject Management

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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