In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally. The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening. 

Key Responsibilities: 

To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.  Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.   Deliver a high level of service quality through timely and accurate completion of services.  Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.   Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.  Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. 

Required Skills/Abilities: 

Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)  0 – 3 years of job experience from BPO or logistics domain - Preferred  Good knowledge in MS office  Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills.  Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.  Detail oriented   Good logical reasoning skills   High level of customer centricity