**Duties & Responsibilities:** Support Medicare Retention Manager in overseeing and measuring a broad range of existing Medicare customer retention initiatives Manage current Right Plan Fit Activities including assignment, monitoring and measurement of both Core Product, Medicare Cost Savings and Age-In outreach programs Manage current Involuntary Disenrollment activities including assignment, monitoring and measurement of Recertification and Loss of Medicaid outreach programs Maintain responsibility for Medicare Product representation and follow ups at Complaints Against the Health Plan working group Strategize with internal stakeholders (i.e., Marketing, Population Health, Sales) on new initiatives Healthfirst can leverage to improve member migrations and reduce involuntary disenrollment Monitor and Measure outcomes of initiatives, report findings, adjust actions Additional duties as assigned **Minimum Qualifications:** Bachelors degree from an accredited institution (or equivalent work experience) Experience in a cross functional strategy team and/or other projects within the healthcare industry At least 6 months (nonconsecutive) experience in program or project management Ability to understand complex federal rules and guidelines and be able to ascertain business implications required. Must have strong interpersonal skills Technical skills: Microsoft Office (specifically Microsoft PowerPoint, Excel, and Word), corporate email systems and SharePoint **Preferred Qualifications:** Experience managing business processes for project teams Ability to build project plans or schedules Ability to drive, track and report project execution progress Ability to learn quickly and keep pace with fast-changing state and federal guidelines Compliance & Regulatory Responsibilities: Confirm all new programming is allowable with Medicare legal and regulatory partner WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.