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Job Description
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Company Overview:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar’s independent research organization – the industry’s largest – with global data delivery, software, and application solutions, clients can act on opportunities with confidence.
Apartments.com is the nation’s #1 rental marketplace for owners, property managers and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, and is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.
Learn more about Apartments.com.
Role Description:
As a CoStar Associate Multifamily Researcher, you will build relationships with key decision makers representing and managing various multifamily properties across the country. Through these interactions, you will be updating their property details, ensuring they are getting the most visibility on our platform. In addition, you will capture market-critical information that enables our clients to make informed high impact business decisions in the multifamily sector. CoStar Group’s research contributes to an important segment of our economy, helping businesses attract future renters, plan future construction, and stay ahead in the market.
RESPONSIBILITIES:
Primary responsibility is to contact owners and managers of multifamily properties to ensure occupancy and effective rents are up to date, accurate, and complete
Build and maintain mutually beneficial relationships by conducting daily interviews with multifamily real estate professionals to obtain real-time property data including the number of units, model mix, rental rates, concessions, images, contacts, overall building details, and other data as required
Ensure data quality and identify opportunities for data enhancement
Capture and enter data accurately while understanding how the information contributes to providing marketplace transparency
Promote the advantages of utilizing our suite of products to make informed business decisions and maximize marketing exposure
Find and maintain accurate data for all multifamily properties throughout the complete construction lifecycle
Review market publications and social media to stay abreast of current commercial real estate activity, capturing breaking news as identified
Function as a CoStar product ambassador by demonstrating product knowledge of CoStar and Apartments.com
Partner with CoStar sales organization to effectively on-board clients and provide additional product training as needed to solve their business needs
Provide world-class customer service to all clients with a heavy emphasis on personal attention
Research and compile a complete profile of commercial real estate owners, to include key contacts and portfolio of properties owned, developed, and managed.
BASIC QUALIFICATIONS & EXPERIENCE:
Bachelor's Degree required from an accredited, not for profit University or College
A track record of commitment to prior employers
8+ months experience in a customer service environment
Microsoft Excel 365 experience is required
Flexibility to work shifts aligned with ET, CT, MT, and PT time zones
Evidence of strong academic performance in college
PREFERRED QUALIFICATIONS:
Natural curiosity, persistence, and ability to conduct thorough investigative research
Proven success performing to metrics or key performance indicators (KPI)
Experience communicating with external clients by phone with an ability to resolve customer inquiries in a timely manner with a high degree of customer service
Proven ability to collaborate and communicate effectively with internal business partners
Possess strong time management skills and experience managing multiple tasks in a fast-paced environment
Experience working independently and as part of a team
Demonstrate knowledge of and/or experience within the commercial real estate industry
Ability to adjust and adapt to changing priorities at a high growth company
8+ months experience in a customer service environment
Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
Customer-focused approach to tasks, including a drive towards building effective client partnerships
Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas. All qualified candidates will be given an assessment to determine their knowledge of Microsoft 365.
Evidence of strong academic performance in college
What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing