Position Summary

The Associate Navigator will be responsible for ensuring a smooth experience for patients and families in the WPH Emergency Department. He/she will be responsible for rounding on all ED patients, problem solving, working with the clinical team to anticipate and escalate issues, and serving as a communicator between clinicians and patient/families.

 

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

2. Work with the ED Registration Team to ensure a seamless welcoming experience for ED patients and caregivers

3. Round on and meets patient needs as applicable, in conjunction with appropriate staff

4. Assist with test results or patient needs that can be expedited

5. Use appropriate judgement to escalate issues as needed

6. Support family members by acting as a liaison between patients and clinical staff

7. Support Nursing and Nurse Techs as needed

8. Utilize Raisers Edge/Readiness Rounds for tracking patients and visits.

9. Performs all other related duties as assigned.

 

Education & Experience Requirements

ï‚· Bachelor degree preferred

ï‚· Hospital Experience required

ï‚· Executive presence with warm, inviting patient centered attitude.

ï‚· Knowledge of or experience at White Plains hospital a plus

ï‚· Second language is a plus.

 

Core Competencies

ï‚· Excellent Communication Skills (written & verbal)

ï‚· Teamwork

ï‚· Adaptability

ï‚· Planning, Organization & Delegation Skills

ï‚· Strong Problem Solving, Judgment & Decision-Making Skills

ï‚· Stress Tolerance

ï‚· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed

to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site

(Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

ï‚· Ability to use a wide variety of office equipment including but not limited to computers, copiers, scanners, fax machines, and phones.

ï‚· Ability to remain stationary for extended periods using computer.

ï‚· Must be able to move about the department and hospital constantly.

ï‚· Requires continuous communication with patients, staff, and visitors of all educational levels.

ï‚· Requires frequent use of computers and other office equipment.

ï‚· Must be able to adapt to a high stress environment with frequent interruptions.

 

 

Check appropriate box(s) below:

☐Neonatal (birth – 28 days) ☐Patients with exceptional communication needs

☐Infant (29 days – less than 1 year) ☐Patients with developmental delays

☐Pediatric (1 – 12 years) ☐Patients at end of life

☐Adolescent (13 – 17 years) ☐Patients under isolation precautions

☐Adult (18 – 64 years) ☐Patients with cultural needs

☐Geriatric (> 65 years) ☒All populations

☐Bariatric Patients with weight related comorbidities ☐ non-patient care population

 

 

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined

by the needs of White Plains Hospital.