Seeking an Associate Operations Coordinator in Eden Prairie!!

Job Description

As an Associate Operations Coordinator, you will focus on quality and efficiency to execute one or more tasks according to office and company policies and standard operating procedures. Your main duties will include providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing. You will monitor task boards and assigned email accounts to respond to customer and carrier requests and document events using knowledge gained through SOPs and experience. Additionally, you will follow defined escalation procedures and training, follow through on customer or carrier requests to ensure satisfaction, validate and ensure the accuracy of load data in systems, and perform other duties or responsibilities as assigned according to team and/or country-specific requirements.

ResponsibilitiesProvide shipment informationCreate ordersActivate shipmentsBuild loadsAssign loadsSchedule appointmentsTrack and trace shipmentsEnter events and invoiceMonitor task boards and assigned email accounts to respond to customer and carrier requestsDocument events using knowledge gained through SOPs and experienceFollow defined escalation procedures and trainingFollow through on customer or carrier requests to ensure satisfactionValidate and ensure the accuracy of load data in systemsPerform other duties or responsibilities as assigned according to team and/or country-specific requirementsEssential SkillsHigh school diploma or GEDPrevious customer service experienceAbility to work evenings and/or weekends (select roles only)Additional Skills & QualificationsBasic proficiency in Microsoft Office Suite of programsPrevious customer service experience in a call center or similar environmentDemonstrated communication, prioritization, and time management skillsPrior work experience that required attention to detail and accuracyValues a diverse and inclusive work environmentWork Environment

The work environment consists of four days in the office and one day at home after three months. The company places a strong emphasis on culture, with TVs displaying sports channels and hosting weekly events such as fun games and activities for prizes to build team culture. The company is committed to providing an inclusive environment free from harassment and discrimination where all employees feel welcomed, valued, and respected

Pay and Benefits

The pay range for this position is $20.00 - $21.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sartell,MN.

Application Deadline

This position will be accepting applications until Jan 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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