Job Title: Associate Operations Coordinator
Job Description

As an Associate Operations Coordinator, you will be responsible for executing tasks with a focus on quality and efficiency in accordance with office and company policies and standard operating procedures (SOPs). Your duties will include providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing. You will monitor task boards and assigned email accounts to respond to customer and carrier requests, document events using SOPs and experience, and follow defined escalation procedures and training when required. You will ensure customer or carrier satisfaction by following through on requests and escalating when necessary. Additionally, you will validate and ensure the accuracy of load data in systems according to company and customer standards.

ResponsibilitiesProvide shipment information and create ordersActivate shipments and build loadsAssign loads and schedule appointmentsTrack and trace shipmentsEnter events and handle invoicingMonitor task boards and email accounts for customer and carrier requestsDocument events using SOPs and experienceFollow escalation procedures when necessaryEnsure customer or carrier satisfaction by following through on requestsValidate and ensure the accuracy of load data in systemsEssential SkillsHigh school diploma or GEDPrevious customer service experienceAbility to work evenings and/or weekendsAdditional Skills & QualificationsBachelor's degree from an accredited college or universityBasic proficiency in Microsoft Office SuitePrevious customer service experience in a call center or similar environmentDemonstrated communication, prioritization, and time management skillsPrior work experience that required attention to detail and accuracyValues a diverse and inclusive work environmentWork Environment

This is a hybrid role with the second shift starting at 4 PM and ending at 12 AM. You will need to work weekends. Shifts vary, but all are over the weekend. The work environment celebrates diversity and inclusivity, providing an atmosphere where all employees feel welcomed, valued, and respected.

Pay and Benefits

The pay range for this position is $19.50 - $19.50

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Eden Prairie,MN.

Application Deadline

This position will be accepting applications until Jan 11, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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