Job Title: Associate Operations Coordinator

Job Description

The Associate Operations Coordinator performs basic operational tasks that enable the organization to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality, and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment, or within a centralized operations center.

ResponsibilitiesExecute tasks with a focus on quality and efficiency in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.Monitor task boards and assigned email accounts to respond to customer and carrier requests.Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training when required.Follow through on customer or carrier requests to ensure satisfaction.Escalate questions or requests when necessary.Validate and ensure the accuracy of load data in systems according to company and customer standards.Track shipments, enter data for shipments into the system, and communicate shipment delays with all parties.Participate in team calls and meetings.Perform other duties or responsibilities as assigned according to team and/or country-specific requirements.Essential SkillsStrong communication skills.Good computer skills, including basic knowledge of Excel.Ability to multitask and work in a fast-paced environment.Team-oriented and collaborative.Additional Skills & QualificationsPrior logistics experience.Experience in an open floor/pit setting.Ability to take direction from multiple people.High school diploma or GED required.Previous customer service experience required.Bachelor’s degree from an accredited college or university preferred.Basic proficiency in Microsoft Office Suite.Demonstrated communication, prioritization, and time management skills.Prior work experience requiring attention to detail and accuracy.Work Environment

This position will be onsite 4 days a week in a low cubicle, open-concept space where everyone can see each other. You will work on a team of 15 and cross-functionally with 110 people on the operations team. The dress code is business casual. The culture is very laid back, fun, fast-paced, and loud, with music playing. You are required to be onsite on Mondays and Thursdays, with the option to choose one remote day from either Tuesday, Wednesday, or Friday. The hours are Monday-Friday, standard 8-5 shift with a strict 40-hour workweek and a 1-hour lunch. The workplace features onsite food vendors, a café, and a rooftop with skyline views. There are various levels of opportunities for advancement within operations, including team lead, supervisor, and manager roles. Additionally, the company offers stock options and competitive benefits once permanent and hosts fun family events such as tournaments, March Madness events, and company-wide celebrations.

Pay and Benefits

The pay range for this position is $18.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Feb 24, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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