As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU. To learn more visit becu.org/careers. **PAY RANGE** The Target Pay Range for this position is $44.09-$53.89 hourly. The full Pay Range is $34.24-$63.75 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. **BENEFITS** Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here . **IMPACT YOU’LL MAKE:** At BECU, your technical expertise and proactive approach will play a pivotal role in enhancing our operational ecosystem. As an Associate Operations Engineer, you’ll be instrumental in configuring, maintaining, and supporting the systems that keep our business moving forward—both for our members and our internal teams. In addition, the Associate Operations Engineer is also responsible for supporting products and services hosted on-premises and in the cloud. This role opens doors to professional growth and a collaborative future with BECU’s dynamic technology teams. **** This is a hybrid role and will require you to be in the office (Tukwila Financial Center location) on an occasional as needed basis to support data center technologies, vendor visits, etc. **** **WHAT YOU’LL DO:** + **System Monitoring -** Regularly monitor system performance and respond to alerts within SLA. + **Troubleshooting -** Diagnose and resolve hardware, software, and application issues. + **Uphold Compliance Standards:** Drive excellence by following BECU’s competencies and upholding compliance, regulatory, and Information Protection requirements. + **Engage in Continuous Learning:** Participate in conferences, training, and communities of practice to stay aligned with industry and organizational advancements. + **Optimize** **Product Health:** Monitor and document product telemetry, analyze data for insights, and apply improvements to ensure peak product health and operational efficiency. + **Maintain Documentation Clarity:** Keep architecture and process documentation up to date and articulate high-level operations of products and services clearly to others. + **Automate with Precision:** Use scripting and automation tools to manage and streamline essential services, enhancing process efficiencies. + **Deliver Impactful Solutions:** Contribute directly to team success by creating solutions that align with customer and business needs and require minimal rework. + **Collaborate with Purpose:** Partner with team members to implement best practices for software and systems, using your expertise to meet specific requirements. + **Mitigate Risks:** Address system vulnerabilities and assigned risks proactively, ensuring configurations align with security priorities. + **Take On Diverse Tasks:** Embrace additional responsibilities as assigned, adapting to team and organizational needs. + **On-call support** rotations to provide 24 x 7 coverage will be required. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. **WHAT YOU’LL GAIN:** If you have a passion for technology and a desire to expand your knowledge in a collaborative environment, here’s what makes this role exciting: + **Career Development:** Opportunities for certifications in Microsoft and cloud technologies, plus hands-on experience with modern enterprise infrastructure. + **Supportive Team Environment:** Join a team where collaboration, communication, and growth are encouraged and celebrated. + **Diverse Technical Exposure:** Work with a variety of disciplines, including Microsoft Azure, SaaS, virtualization, backup solutions, and more. + **Skills in Automation & Security:** Enhance your knowledge in scripting, automation, and security best practices to drive operational improvements. + **Flexibility and Travel:** Experience a hybrid team environment with occasional travel (up to 10%) to BECU facilities. + **Impactful Contribution:** Play a key role in initiatives that directly benefit BECU members and employees, enhancing operational and technological efficiency. **QUALIFICATIONS:** **Minimum Qualifications:** + Associate degree in related field or equivalent related experience + 2 years of related functional experience in a technical support role + Experience inInfrastructure Services:Enterprise Maintenance and Support, Infrastructure Support and Server Operating Systems. + Experience in configuring and maintaining production systems in a team environment. **Desired Qualifications:** + Related functional experience in a Financial industry. + Experience in one or more of the following disciplines required: Cloud Computing, Virtualization, Infrastructure Services: Enterprise Maintenance and Support, Infrastructure Support, Data Center Components. + Experience supporting critical business applications both member and employee facing. + Technical focus in two or more of the following disciplines preferred: Microsoft Azure IaaS/PaaS, SaaS, Hypervisor, Enterprise SANs, Backups, Operating Systems, Hardware Solutions, Infrastructure-as-Code, or other modern enterprise infrastructure system. + Any certification in Microsoft and/or competing Cloud Technologies **JOIN THE JOURNEY** Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job—it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney **EEO Statement:** BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. **Job Alerts:** If you would like to be kept informed of new potential opportunities, click here (https://becu.wd1.myworkdayjobs.com/en-US/External/jobAlerts) . You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.