Description We are offering a long-term contract employment opportunity in the healthcare industry for a Clinical Administrative Coordinator. Based in El Paso, Texas, this role is vital in providing administrative support, facilitating service coordination, and promoting optimal health through member services and community resources. Responsibilities: • Accurately process incoming requests via fax, email, and phone, documenting in the service coordination system as necessary. • Initiate daily member phone calls, identifying issues and referring to the service coordinator and other health plan departments as needed. • Schedule, cancel, and document new and/or follow-up appointments for service coordinators and other designated team members. • Evaluate initial incoming requests into the department, gather demographic and benefit data, and determine if the request needs to be referred to a registered nurse, social worker, or transition specialist. • Monitor portal to ensure timely completion of initial assessments and reassessments. • Manage the intake of MNLOC and ISP requests of identified members. • Document decisions into OICS and provide communication to the Service Coordinator regarding the outcome. • Assist internal and external departments by providing communication and education regarding case management and transition services and processes. • Provide ongoing education with members regarding managed care, benefits, and access to community resources Requirements • Proficient in Microsoft Office Suite including Excel, Word, and Outlook • Excellent communication skills, both written and verbal, in English and Spanish language • Proven customer service skills, with the ability to handle inbound and outbound calls professionally • Experience in documentation, with the ability to maintain logs and distribute faxes • Knowledge of insurance policies, Medicare, and health care sector • Ability to schedule appointments and coordinate various tasks efficiently • Experience in training staff and implementing company policies • Proficiency in using About Time and Consumer Electronics software • Understanding of benefit functions and progress reporting • Proficient in word processing and basic statistics • Ability to multitask and manage time effectively. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .