Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** As an **Associate Patient Care Coordinator** , you will be responsible for providing support to patients and the clinical staff. The **Associate Pat** i **ent Care Coordinator** will greet and support the check in and check out for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consents and insurance eligibility, process payments for in-person appointments, handle existing patient communications, manage internal referrals and ensure work locations are presentable and welcoming. Our Medical Support Staff performs various office and clinical duties to keep our healthcare practice running efficiently. They will work directly with psychiatry staff to maintain patient records, triage all calls to our psychiatry department, and record all patient requests for refills and concerns for physician review in our EHR systems. Our Medical Support Staff will also assist with patient check in and check out, prepare paperwork, verify completion of consents and insurance eligibility, process payments and handle existing patient communications. **Location** : 4121 E. Valley Auto Dr. Mesa, AZ. Potential travel required for coverage at other sites, as needed. **Schedule** : Monday-Friday, 8am-5pm **Primary Responsibilities:** + Review each patient’s chart prior to appointment and ensure consents and insurance verification is complete + Complete patients check in and check out; obtain registration forms, collect and upload insurance cards and identification, verify completion of consents and confirm insurance eligibility + Assist with onboarding new patients, help patient’s access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete + Process payments or co-pays, deductibles, co-insurance, self-pay, and missed appointment fees + Assist in update and/or scheduling of existing patients, including assisting with internal referrals initiated by the provider + Answer phone calls and return voicemails; record all requests in the EHR system for Physician follow-up, including refill requests + Support prescribers in filing prior authorizations for insurance and submitting and monitoring lab tests and results + Order and restock supplies + Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps + Ensure all locations are welcoming and adhere to brand guidelines + Secure patient information and maintain patient confidentiality **Patient Care Duties:** + Obtain and record: vital signs, weight, medication profile, allergies, chief complaint, signature/initials where appropriate before appointment with Psychiatrist + Gather patient history, collateral documentation and updates for patient chart + Administer screening tools **What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:** + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays + Medical Plan options along with participation in a Health Spending Account or a Health Saving account + Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage + 401(k) Savings Plan, Employee Stock Purchase Plan + Education Reimbursement + Employee Discounts + Employee Assistance Program + Employee Referral Bonus Program + Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) + More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High School Diploma / GED (or higher) + 1+ years of experience in an office environment (preferably in a mental health or medical setting) **Preferred Qualifications:** + Experience with insurance verification + Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs) + Basic understanding of medical terminology + Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form + Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff + Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO #RED