Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

Primary Responsibilities:

Schedule and triage appointment requests for urgency according to approved protocols. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians Greet patients and conduct check-in process Monitor daily reminder call logs to reschedule appointments as needed Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits Close payment batch(es) at the end of each shift, assemble and balance batch(es) Maintain knowledge of current OSHA and policies Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher) 1+ years of data entry and/or receptionist experience

Preferred Qualifications:

Bilingual English/Spanish Experience working with an electronic health record  Knowledge of medical terminology Office administrative / receptionist / clerical experience in a medical environment Customer service experience in retail, hospitality, etc. Knowledge of ICD – 10 and CPT coding 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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