Facilitates incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provides efficient, accurate and effective customer-focused communication services.  Performs full patient registration at the time of the call.  Schedules routine and complex primary care and specialty appointments.  Answers routine insurance questions.  Obtains and verifies insurance.  Obtains current insurance information for all patients. Works collaboratively with the back office teams through the messaging system and via phone call to ensure patient needs are relayed in a timely manner.  Ensures communication provides an exceptional patient experience.  May require travel to other Pacific Medical Center locations.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

1 year customer service experience

Preferred Qualifications:

1 year working in a high-volume call center environment Healthcare background

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our mission of providing safe, compassionate care.