Job Summary

Responsible for providing accurate and consistent responses to human resources-related inquiries from employees at Corewell Health. The nature of the work spans all human resources functions including payroll, benefits, policies and procedures. The representative will use a knowledge and case management software platform to ensure adherence to standard operating procedure with regards to recording, addressing, and resolving incoming questions in a timely manner. The role requires collaboration with other departments within HR.

Essential FunctionsFollowing standard operating procedures and guides, responds to employee inquiries regarding human resources questions via phone, email, chat, or other methods.Documents summary of interactions, inquiries, and resolutions in knowledge and case management system (ServiceNow).Assesses the level of complexity of incoming cases and inquiries to facilitate escalation as appropriate; recognizes the need to utilize additional resources and facilitates the process when necessary.Collaborates with other HR departments to fulfill customer request and ensure root of the issue is addressed.Ensures exceptional customer experiences and confirms customer’s understanding of guidance.Identifies opportunities for process improvement and works with leadership to implement when appropriate.Ensures compliance with company policies and relevant laws and regulations.Adapts and demonstrates flexibility when unfamiliar situations arise.

Qualifications

Required

High School Diploma or equivalent

Preferred

1 year of experience in a call center or customer service experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Primary Location

SITE - Bridgewater Place - 333 Bridge St - Grand Rapids

Department Name

HR People Operations - HR Support Center

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.