OPPORTUNITY OVERVIEW

As an Associate Platform Specialist at ZeroFox, you will join the Public Sector Services team, a group of highly skilled individuals working to protect Public Sector  customers from digital risk. Using our proprietary platform, this role focuses on supporting our Public Sector team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and managing the data entry of alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.

Role and responsibilities 

Analyze social media networks for customer-related risks Search social media sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFox Customers Double check impersonations with current alerts in the platform to avoid duplicate creation Generate accurate alerts within the ZeroFox platform per customer requirements Triage alerts by applying appropriate labels within the ZeroFox platform, per established workflows Recall a large terms list to relate across a multitude of findings Effectively identify and report new trends and patterns of behavior to internal stakeholders Research customer Executives & Brands to familiarize yourself with their protecters and expected alerts

Required qualifications and skills

Extreme attention to detail 1-2 years of experience in data analysis, cybersecurity, or a related field
US-based personnel per the customer contract language Ability to convey complex ideas, trends, and information in a simple way US-based remote location Preferred experience in DOD and/or Federal Civilian Knowledge of major social networks (knowledge of emerging networks a big plus) Superior research skills Solid interpersonal and social skills Experience with other SaaS, cyber security, or social media products or services is preferred Experience in Customer Success Strong analytical skills

ABOUT ZEROFOX

ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.

Equal Opportunity, Diversity & Inclusion We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.