Associate Program Manager 1 EDUCATION: - Bachelor´s Degree   EXPERIENCE: - 1 Years of experience in Client Management (Customer Service or Program Administrator) - Team work, Customer service,    KNOWLEDGE: Customer Service, Demand Managament. Bilingual , proficient excel    SKILLS / ABILITIES: - focused outcomes / objectives ; - schedule flexibility , ease of teamwork ; self ; to work under pressure and meet time deliverables , business sense , numerical ability and agility of thought , contributing to the continuous improvement of the project, namely to achieve goals and negotiating with internal and external customers   RESPONSIBILITIES: Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met.  Ensures all program-related decisions are guided by the terms and conditions of the customer's contract.  Understands all aspects required to launch a new program or order. Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA's).