Kforce has a client in San Francisco, CA that is seeking an Associate Program Manager - Social Brand Reputation. Responsibilities: * Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via the company's social media tool, as well as occasionally natively monitoring platforms * Understand the full spectrum of customer care policies and processes * Liaison with Marketing and Comms on replies to influencer and viral posts * Bring an elevated lens of Marketing/Comms to the company's customer care world * Manage key stakeholder conversations with senior level global leadership * Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liasioning with policy, etc. * Work with stakeholders and varied policies across the world, but specifically in the US, United Kingdom & Ireland, India, and Australia * Assist in training and onboarding new team members on processes and ways of working