At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Resumen del puesto** **Proporciona respuestas oportunas a las consultas de los clientes por teléfono, correo electrónico o chatbot del sitio web en un centro de contacto/servicio de entrada o salida, en consonancia con las normas de servicio y calidad. Resuelve principalmente problemas rutinarios y algunos no rutinarios, más complejos, y comunica al cliente las soluciones o la información solicitada. Analiza las necesidades de servicio de un cliente y remite a otros departamentos técnicos o de servicio para que realicen el seguimiento necesario. Utiliza una aplicación o base de datos de relación con el cliente para registrar actividades y buscar información sobre productos.** **Nivel del puesto** **Requiere una competencia total adquirida a través de la formación relacionada con el trabajo y una experiencia considerable en el trabajo para realizar una serie de tareas.** **Trabaja con un grado limitado de supervisión dentro de los procedimientos establecidos, orienta regularmente a los demás.** **Cualificaciones:** + **Resolución innovadora de problemas** + **Orientación al cliente (interno y externo)** + **Establecer relaciones estratégicas** + **Obtención de resultados** + **Comunicación asertiva** + **Buen manejo de herramientas ofimáticas y excelente redacción** + **Capaz de trabajar en entornos cambiantes, desafiantes y bajo presión** **Requisitos** + **Estar cumpliendo con los indicadores del cargo actual** + **No tener procesos disciplinarios y/o llamados de atención en los últimos 6 meses** + **Manejo de excel intermedio** + **Mínimo un año como Agente Customer Care / Gestor de Billing o Cobranzas** Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0085661