Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

We are hiring an Associate Service Market Engineer within Volvo Group North America’s (VGNA) Uptime and Customer Support organization. In this role, you will be responsible to proactively work with varies business functions to ensure repair strategies are obtainable and achievable in the service market. You will drive service solutions to the service market for quick resolution of our top-quality issues, ensuring speed of repairs and customer uptime.

 

Your responsibilities in this role will include (but not limited to):

· Introducing containment solutions to minimize problems in the service market.

· Ensure repair strategies for product issues are obtainable and achievable in the aftermarket. This includes balancing warranty cost, vehicle uptime, and impact to the customer.

· Support a cross functional team evaluating and optimizing our top vehicle down time repairs.

· Support the communication and implementation of recalls and campaigns in the service market to include

· Generating source documentation for clear communication

· Ensuring the quality of the repair instructions

· Work cross functionally within the teams managing the communication to the service market for quality solving status, service repairs, and campaigns.

· Develop and source documentation for addressing quality issues in the service market to include, recalls & campaigns, technical service bulletins, service news, and CBR solutions.

· Support the Quality Warranty Team projects.

 

Inspirational aspects of this role:

· Develop repair strategies addressing quality issues – end to end.

· Help maximize uptime for our customers.

· Directly impact the P&L.

· Enjoy sharing knowledge and helping others

· Enjoy working with people (internal and external)

Who are you?

Important Competencies/Skillset:

· Good oral and written communication skills.

· Quality Advocate that is customer focused.

· Ability to influence other individual contributors.

· Innovative thinking.

· Service mindset.

· Ability to perform a wide variety of task.

· Challenge other team members on repair strategies.

· Analytical & logical mindset.

· Proficient in all Microsoft Office Suite Applications.

· Enjoy being part of a team.

 

Education/Experience:

· You hold a BA/BS Degree in Engineering (other degree plus experience may be considered). Mechanical Engineer degree preferred.

· You have 2 or more years of relevant experience in the truck OEM industry or automotive.

· You have advanced technical background with strong understanding of the customer’s perspective.

· You can communicate to all types of receivers (customers, technicians, engineers, field staff team members and management)

 

To be the preferred candidate you will also have background/experience in the following:

· Dealer/Fleet/OE Service Department experience.

· Technical Writing Experience.

· Knowledge of Volvo Truck North America/Mack products and procedures, warranty experience a plus.

· Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders.

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:    

Competitive base pay  

Comprehensive medical, dental and vision insurance  

Generous PTO  

Tax deferred retirement plans, varied by business; 401(K) with company match  

Global organization with expansive career growth opportunities  

Volvo Group University for professional and personal development  

Workplace health/wellness and reimbursement programs  

On-campus fitness center and café  

Avid approach to Sustainability  

Culture with a passion for Diversity, Equity, and Inclusion for all  

We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter

Ready for the next move?

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. 

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.  

By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.