Job Title:

Associate Service Reliability Engineer

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

We are looking for a talented Associate Service Reliability Engineer to join our team. This role will be an integral part of the Operations team and will develop an understanding of the various services and applications that come together to deliver a next generation of security products. Additionally, will work with cross functional teams in provisioning, maintaining, and scaling production services and server farms across multiple, world-wide data centers.

Qualifications:

Good understanding of operational procedures and appreciation of requirements for running live systems.Experience with monitoring and alerting systems.Interest and familiarity in setting up and running Linux or Windows systems.Familiarity with scripting.Demonstrable experience working in a high volume, large deployment, multi-datacenter environment.Experience of application development using Perl, Python, or Ruby (or other applicable development language).Understanding of and experience with industry-standard foundation technologies such as TCP/IP, HTTP, DNS, SMTP, and LDAP.Familiarity with virtualization – KVM, VMware vSphere, ESX, ESXi, and vCenter.Familiarity and good understanding of public cloud providers such as Amazon Web Services and Azure.Basic understanding of industry-standard operational practices such as change management, incident management, and working in colocation data centers.Some experience with configuration management such as Puppet or Chef is desirable.Appreciation of load-balancing technologies – F5, NetScaler or similar.Familiarity of networking including tools, flows and topologies and how these work at a high levelSelf-motivation skills and ability to work independently, within and across teams.Demonstrable adaptability and flexibility in learning about new systems and technologies.Excellent verbal and written communication skills.Familiar participating in on-call rotation.

Responsibilities:

Execute tasks across multiple simultaneous projects.Undertake continual training and learning for new work items.Understand and help manage an international 24x7, multi-site production infrastructure powering services, including deployment, maintenance, troubleshooting, performance tuning, and security.Contribute to monitoring, alerting, capacity planning and reporting in the production environment.Execute Production code releases for existing services and build new services as required.Work across multiple teams and feedback on tasks, work and planning.Participate in an on-call rotation and be willing to jump on escalated issues as needed.Engage in helping plan and prioritize tasks using agile methods.Take a pragmatic and engaging approach to problem solving and finding solutions.

#ConcentrixCatalyst

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents