Amazon Publisher Services (APS) helps digital publishers around the world build and grow thriving businesses. We provide services and advanced technologies to web, mobile app, and streaming TV publishers of all sizes, including many of comScore’s global top 100, to help them monetize their content with demand from Amazon and other programmatic buyers. Our server-side header bidding solutions are fast and reliable across devices, handling billions of queries per day, delivering ads in milliseconds. The result is more profitable advertising for publishers and more relevant ads for customers.

We are seeking a technology-savvy and customer obsessed Associate Strategic Account Manager. In this role, you will have the opportunity to join Amazon’s rapidly growing Advertising organization and help build industry-leading solutions for small and medium-sized publishers. You will be the primary point of contact for these publishers and maximize the value they receive from APS’ suite of cloud services. Your exceptional customer-facing skills will enable you to nurture customer relationships, build trust and provide tactful solutions at scale. You will ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Join this team to experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon Inc. (AMZN), one of the world’s leading Internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, Austin, New York, Los Angeles, London, and Tokyo. Learn more at aps.amazon.com.

Key job responsibilities
- Manage all phases of the customer journey for small and medium sized web, mobile and STV publishers
- Handle customer inquiries, provide relevant solutions and follow up to ensure resolution within service level agreements
- Analyze performance and provide yield optimization recommendations at scale
- Develop solutions to address key operational challenges, customer pain points, and sources of friction
- Define processes and workflows that help deliver amazing customer experiences.
- Translate publisher feedback into product requirements and collect market intelligence to help guide the overall direction of the program.

About the team
Amazon Advertising is a fast-growing multi-billion-dollar business that includes advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites.