WHY CRACKER BARREL
What is it like to work at Cracker Barrel? It feels like...
Care beyond the table At Cracker Barrel, we are a team. From the moment you join Cracker Barrel, you should feel cared for, confident in your role and like you belong.
Opportunities to fill your cup Here at Cracker Barrel, we believe in providing opportunities for growth and development and setting you up for success within our walls and beyond. From day one, you'll have hands-on, role-specific training and the ability to engage in peer-to-peer learning.
A warm welcome For five decades, we have focused on creating a Pleasing People® brand that inspires a home away from home feeling for each other and our guests. We work hard to inspire a sense of belonging that continually motivates our teams from the newest to the most tenured employees.
Serving up the care and career you crave.
WHAT YOU'LL DO
Responsible for configuring, monitoring, maintaining, supporting, and optimizing software and associated hardware & operating systems related to Kitchen and Dining Room Management systems. Applies communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. Assists with developing and enhancing current global application support models and processes within the Kitchen Systems and Dining Room Management.Oversees and monitors all technical components of Kitchen systems and Dining room management. Follows documented IT process for system implementations, upgrades, and maintenance. Identifies strengths, weaknesses, opportunities, and threats of existing systems and identifies alternative technology solutions to optimize the use and performance of the system. Evaluate and test new features of the system.Works with Kitchen Systems BA and Product Manager to ensure product, item routing and workflow data is accurate and complete, per the specs gathered in requirements. Configures and maintains store specific datasets along with corporate level settings in SaaS solutions.Assists in OLO configuration as needed.Actively coordinates with Kitchen systems BA and Product Manager to determine product road maps that may include future enhancements, system upgrades, and new features to ensure the proper priorities are built in the latest product releases as needed, assist with online ordering projects and data configuration.Provides third tier escalation support to all systems by actively leading to determine root cause for all system, data, and software support issues. Evaluate systems to determine the cause of problems to improve system functionality.Adding and removing hardware - We continually procure new hardware and software for running our stores. This includes kitchen systems, mobile devices, WiFi access points, internet connections, printers, etc.Adding and removing users - Responsible or standardizing the accesses and structure for each user group in the Kitchen and Dining Room systems.Helping Users - This part of the job is support to the development staff and the power user. The explanation and investigation of problems and response issues is a continuing task. Documentation on the architecture of each application- Each of the systems need a standardized environment where the systems and enhancements to the functionality are clearly documented.Security - We need to ensure that proper PCI compliance is achieve and continually follow best practices in securing our business applications.
WHAT YOU'LL NEED
WHAT'S IN IT FOR YOU
Compensation and Bonuses: Competitive Annual Salary | Annual Bonus Opportunities
Care for Your Well-being: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Growth and Development: Business Resource Groups | Tuition Reimbursement | Professional Development
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
Even More to Look Forward to: 35% Discount on Cracker Barrel Food and Retail items
ABOUT US
For more than 50 years, we have committed to serving up a sense of warmth and hospitality across hundreds of stores across the country. We believe in providing opportunities for growth and development for our 70,000 plus team members and take pride and comfort in that enduring Cracker Barrel hospitality. It's something our employees and guests can count on now and into the future as we welcome new employees, guests, and experiences. Just like uncovering a delightful find in our stores, there is potential for discovery and fulfillment in every job at Cracker Barrel.
PURSUE THE CAREER YOU CRAVE - APPLY NOW
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.