Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. An Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

Monitoring batch processes and file transfersTaking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAsCommunicating with Clients via e-mail and phone to address issues or provide status on file deliveriesEscalating appropriately based on documented processesDocumenting all issues following standard ITIL Incident and Problem management processesPreforming Change reviews, executing change tasks, and coordinating change activity as neededFollowing all defined processes, procedures, and standardsDefining and updating all team documentation including the daily shift handoverAssisting support teams in updating job documentation and job schedules as needed to support efficient batch processingPreforming proactive analysis of the Visa’s complex batch schedules to detect potential problems and when necessary, take preventive actionsPreforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

Client support and customer service experienceTeam player and a good listenerStrong reporting and documentation abilitiesExcellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting prioritiesAbility to work independently and to also work effectively as part of a dispersed teamStrong analytical and diagnostic skills, e.g., root cause analysis, timelinesExperience working directly with customer support to solve technical problemsMust have a strong commitment to execution, follow through and timely communicationExcellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clientsGood organization skills and a high level of attention to detail

Work Hours: 

12 hour shift, onsite 

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications

Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications

2 or more years of work experience1+ years as a support analyst function in a multi-data center environmentSome knowledge of Unix, Linux, Windows, z/OS, and Tandem non-stop operating systemsBasic working knowledge of one or more enterprise batch scheduling solutions e.g., Control-M, ESPThe ability to multitask, analyze and diagnose complex issues when working with various support groupsStrong understanding in Incident, Problem and Change Management, per the ITIL processUnderstanding of Hadoop, Kafka, Windows, Linux, and Unix platformsFunctional knowledge for database for DB2, SQL, and Hadoop storage formats (Apache Spark/Apache Hive)Functional experience with file transfer protocols such as FTP, SFTP and NDM

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.