Associate Systems EngineerPune, IndiaJR010095 DUTIES AND RESPONSIBILITIES Formal mentorship concluded High complexity assignments – augmentation and/or independent segment owner Moderate complexity assignments – augmentation (1 or >) or owner Low complexity assignments – owner (1 or >) May lead another individual Ability to see whole picture Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions Responsible for responding to service restoration calls Responsible for the overseeing of incident queues to ensure service level service levels are met Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences Determines need for and responsible for installing Operating Systems patches including pre and post level reporting Maintains accurate list of all server component code levels and alerts leadership when codes are approaching threatening levels Follows documented procedures for installing, maintaining and administering server hardware and software environments Possess a general understanding of server hardware components Possess a general understanding of network design, components and computer systems interactions SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role. RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings. QUALIFICATIONS Required Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience Basic understanding of server computing OS Platform Requirements (varies on OS platform of position): Windows 1-2 years hands on administration of Windows OS environments VMware 1-2 years hands on administration of VMware environments Linux 1-2 years hands on administration with RHEL or other Linux environments HPUX 1-2 years hands on administration of HP-UX OS environments Solaris 1-2 years hands on administration of Solaris OS environments AIX 1-2 years hands on administration of AIX OS environments Preferred Basic understanding of ITIL framework Travel % 10%-20% JR010095