**534092BR** **Title:** Associate Team Leader **Our Company** **:** This Job Posting covers openings in multiple office locations within the area. Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you’ll get to see the impact of your work firsthand. You won’t prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose—to provide help and inspire confidence in our clients and communities everywhere. You’ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. **Day to day, you’ll…** + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals + Lead daily huddles and communicate essential information to office associates **Job ID:** 534092BR **City:** ANTRIM **State:** New Hampshire **It would be even better if you also had...** **:** + Experience supervising or managing people + History of delivering outstanding customer experiencesBilingual candidates strongly encouraged to apply! **What you'll bring to the team...** **:** + Prior experience working in customer service or similar role + Strong organizational skills and ability to plan and manage day-to-day office operations + Customer-centric mindset and strong communication skills + Computer proficient with the ability to use MS Office + Demonstrated ability to work independently with minimal supervision + Passionate, determined, resilient under stress and a will to win attitude + Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs + High school diploma / equivalent or higher **Posting Title:** Associate Team Leader **Please Note::** This req only reflects one office in this transaction. Your hiring documents will reflect the correct office information.