Purpose of the role

Supporting the implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for Installation, Configuration and Testing of the DCP software. Participate and support, Interoperability testing of network interfaces in accordance with agreed client needs, Performs in technical capacity, support client workshops and participates in project delivery activities. Performance is typically measured by the successful engagement with the team, clients and MATRIXX engineering and support teams and/or utilization (i.e., billable hours for the department) or performance against agreed project objectives.

 

Key responsibilities

Implementation of agreed solution design Support the customer (and the involved departments and stakeholders within their organization) in respect to integration and performance of MATRIXX designed and implemented solution. Support and communication with all relevant persons engaged directly or in-directly with the account from the business, networks, operations, IT functions and their suppliers; across various roles including management, business owners, programme and project managers, architects, functional and technical SMEs, software developers, testers and others. Track design and solution issues; identifying resolution paths and taking ownership for fix, test and implementation. Advise Project Manager / Technical Account Manager on all project technical issues. Provide support to and for Solution Architect and SME activities. Support for project transition from implementation phase to production deployment and go-live. Provision of post go-live project warranty support.