*This internship begins on May 19th, 2025 and runs until August 7th, 2025. This role is a full time commitment (37.5 hour work week)*

Salary: $25.00/hour

Job Description

Job Title: Associate Technology Operations  Intern 

Location: Red Roof

Department: ATO

Job Summary:   The Associate Technology Operations Intern will support and maintain Wawa’s end user computing environment.  This includes all Wawa Stores, Regional Offices, Facilities Office, Training Centers, and remote access users. Responsible for providing detailed technical analysis, evaluations and implementing recommendations that improve the overall cost effectiveness and service level improvements.

Principal Duties:Learn and follow service delivery and operating procedures.Document and publish service delivery procedures as appropriate; make recommendations on process improvements.Interface with Engineers, Business Solutions, Architects, OCC and the Contact Center.Act as secondary customer request interface for services.  Evaluate and prioritize incoming service requests via Service Desk and/or vendor incident systems (if applicable).Responsible for initial problem recognition, research, isolation, resolution, and follow-up for routine user problems.  Escalate problems as required.Responsible for coordinating and maintaining vendor and service provider relationships, as well as ensuring correct invoicing and contract adherence by vendors as appropriate.Use appropriate tools to support and distribute hardware and software, perform hardware and software inventory management function.Manage spare inventory pool distribution and re-stocking activities.Support team members with the installation and testing of all equipment and initial user orientation.Check in, deploy, and assign equipment when received as according to the SLA.  Capture and maintain customer asset management database.Communicate with other IT Teams to ensure we meet and/or exceed our SLA agreements.Respond to all service interruptions or performance problems. Track all trouble tickets and ensures closure of problems. Consult with appropriate vendors and Wawa IT teams to resolve serious problems.

Essential Functions:

Ability to work well individually as well as in a team environment.Good oral and written communication skillsStrong customer service skillsAbility to work with little or no supervision.Detail oriented and strong organizational, time and stress management skillsGood analytical and problem solving skills.Ability to learn quickly and apply knowledge to new situations.Proactively shares new learning's with others in order to improve organizational efficiencies.Uses tact and also empathy when dealing with a difficult customer.Develops and maintains trusting and cooperative cross functional relationships.

Basic Qualifications:

Pursuing Bachelor’s degree in Information Technology, Engineering or related field preferredFamiliar with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Familiar with Microsoft Operating systemsMinimum GPA of 3.0 or HigherCandidates must be currently enrolled in a college or university for the Spring 2025 semester – Fall 2026 semesterCandidate must be available from May 19, 2025 – August 7, 2025Wawa currently observes a 4-day in office schedule Monday - Thursday with an opportunity to work remote on Friday.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.