At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!
Join our team as an Assistant Director of Guest Services at the stunning Cancun Resort Las Vegas. Your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience – right from the moment they set foot on the property until they leave. Don’t miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.
Here’s why you will love it here:
Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Travel Discounts Program Generous Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more!
Responsibilities Include:
Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues. Check-in arriving guests and check-out departing guests. Assist Front Office Manager/Director with managing resort inventory. Assist with adjustment in departmental policies and procedures. Complete Front Desk accounting transactions including balancing end-of-day shift reports. Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email. Ensure all pending arrival information is accurate. Perform property and room inspections. Other duties as assigned by your leader.