CAESARS ENTAINMENTPOSITION DESCRIPTION
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POSITION: Assistant Slot Manager GRADE: S18
DEPARTMENT: Casino Operations (Slots) DATE:01/2011
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SUMMARY OF JOB PURPOSE
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Reports to and assists the Director of Slot Operations in directly assuring a professional and financially productive operation.
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ESSENTIAL FUNCTIONS
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Monitors all departments on an assigned shift to ensure seamless guest service. Promotes guest development and works to improve player and employee satisfaction in all areas. Handles customer concerns. Maintains the highest standard of customer service in integrity in the Slot department. Develops, guides, and coaches personnel in proper behaviors and the performance of their duties. Trains Slot Attendants and Supervisors on proper policy, procedures and internal controls. Consistently implements all casino procedures relating to Slot operations. Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines. Maintains work schedules for assigned personnel; recommends or implements changes in staffing levels and / or operational procedures. Witness and verify jackpot amounts and wallet “Count In / Out”. Assists in managing the hiring, promotions, training, demotion and separation decisions. Available and willing to work any change in hours deemed necessary to meet business levels. Takes ownership of all projects or special assignments as assigned by the Director of Slot Operations, to ensure organizational effectiveness. Demonstrate exceptional leadership skills and the ability to develop a highly engaged staff using GGR format and resources. Displays leadership by role modeling, guiding and mentoring employees to the best of their abilities.
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ESSENTIAL QUALIFICATIONS
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EDUCATION: College Education preferred.
EXPERIENCE: Minimum of 5 years in a Supervisory or Management position.
ABILITIES: 1. Strong, proven leadership skills.
Strong communication skills (written, verbal and presentation). Strong computer skills working with MS Word, MS Excel, SDS, STC and HETCMS. Strong Guest Service skills. Strong project management (managing execution) skills. Professional attitude and consistently sets the proper examples. Achieves excellent CSA results. Achieves excellent turnover results. Achieves excellent employee survey results. Visual and auditory ranges must include immediate area Mobility to move easily around casino floor and in office
Acts as a role model to other employees and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.
This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.