Asst Operations Manager Apply now » **Date:** Feb 4, 2025 **Location:** Atlanta, GA, US, 30308 **Company:** Norfolk Southern Corp. Requisition38260:B3 Asst Operations Manager **_A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you._** Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win. **Principal Duties:** + Lift and terminal Productivity + Develop and implement strategies to increase crane lift productivity while ensuring safety and efficiency. + Monitor and analyze crane performance data to identify areas for improvement and drive data-backed decisions. + Audit and inspect crane operations daily to confirm that performance and safety expectations are met. + Work closely with terminal managers to optimize slot and platform utilization and minimize downtime. + Driver Dwell & Vendor Performance + Set aggressive targets to maintain driver dwell times. + Ensure draymen, vendors, and visitors adhere to posted speed limits and safe operating practices. + Collaborate with terminal staff and vendors to streamline processes, eliminate inefficiencies, and improve turnaround times. + Evaluate vendor performance and ensure equipment and track resources are maximized for productivity. + Standard Operating Procedures (SOPs) & Training Development + Develop and document comprehensive SOPs for both manual and automated crane operations, incorporating industry best practices. + Ensure SOPs are up-to-date, clearly communicated, and enforced across all terminals. + Lead training sessions and workshops for Norfolk Southern management and contractors, covering: + Safety protocols and best practices. + Operational procedures and efficiency techniques. + Proper use of automation and technology tools. + Work with key stakeholders to ensure adherence to SOPs in daily audits and inspections. + Safety & Housekeeping Standards + Ensure that all crane and equipment operations adhere to the highest safety standards. + Conduct regular audits to identify and mitigate potential safety hazards. + Technology & Data Utilization + Ensure the proper utilization of all technology tools (OPTCS, Inform, Intermodal Operations Dashboard, Tableau) to enhance operational performance. + Leverage real-time data from Intermodal Operations Center (IOC) to proactively manage crane assignments and track utilization. + Provide feedback on system enhancements and functionality improvements that align with business objectives. + Stakeholder Engagement & Business Alignment + Ensure exception management strategies are executed effectively and all internal and external partners are aligned with operational objectives. + Provide data-driven recommendations for capital investment decisions and operational improvements. **Education:** + Preferred Level: Bachelor's Degree in Logistics, Operations Management, Engineering, or a related field. **Experience:** + Minimum Level: 2-3 years in terminal operations, crane optimization, or a related field. + Preferred Level: 4-6 years in intermodal logistics, crane operations, or process improvement. **Technical Skills:** + Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams, Word). + Experience with data analysis tools (TIBCO Spotfire, Tableau). + Familiarity with Optimized Terminal Control System (OPTCS), Inform, and Intermodal Operations Dashboard (IOD). **Skills and Abilities:** + Strong leadership and decision-making abilities in high-pressure environments. + Excellent verbal and written communication skills for cross-functional collaboration. + Analytical and strategic thinking with the ability to develop creative solutions. + Proactive problem-solving approach with a focus on continuous improvement. + Ability to manage multiple priorities, vendors, and stakeholders simultaneously. **Work Conditions** + Environment: Outdoor/Field with exposure to operational elements. + Shift Work: Location-based, may vary by operational needs. + On-Call: Yes. + Weekend Work: Yes, as needed. + Travel: Required (10-15 days per month). **Company Overview** Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com . At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization. **Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.**