Acts as a support to the Manager in the daily management of the department. + Manages the daily workflow and work schedule for Case Management. + Assists the Manager in assuring continuity and quality of service and care in collaboration with Overlook's care coordination process. + In the absence of the Manager will fulfill those responsibilities essential to the department's effective operation. + Collaborates with the SW Supervisor to coordinate time off to ensure consistent coverage for the department. + Assists office staff with problem solving Acts as a resource to the case management staff. + In collaboration with the Manager, makes recommendations for growth, learning needs and assures that performance meets standards of practice. + Provides a skilled, resource to the staff, responsible for daily assignments + Intervenes in situations of staff availability, crises + Attends interdisciplinary rounds on an ongoing basis + Mentors and educates case managers + Provides guidance and supervision to case managers. + Collaborates with manager for performance improvement plans or disciplinary plans. Required: 1. BSN 2. 2+ years of work experience in Case Management. 3. Registered Nurse (RN) license. Preferred: 1. Case Management Certification #LI-ES1